Satisfied Telkom Customers

[Chubs]

Check out this link:

http://business.iafrica.com/news/257749.htm

Telkom says to MyADSL "you are a small minority of users" but if you check the stats on this link they use 239 Customers to give themselves a satisfactory rating.

[!]

They are so irritatingly 2 faced.

 

[Jerrek]

"The results for the first quarter in 2003 indicate that Telkom is on par with Bell South Corporation (74 percent) and outperformed SBC (67 percent)," the statement said.

"Compared with the 2001 ECSI score for fixed lines, Telkom outperformed Greece (67 percent) and Iceland (72 percent)."



Hehe. At least the people seem to like them. People here seems to be dissatisfied with just about everything.

 

[Pumba]

Guys,

AFAIK, these researches (whether for Telkom, ABSA, VW etc), are done by market research companies and audited.

Sure, maybe we do not agree with the outcome, but realistically, it is the accepted norm.

Maybe the norm is wrong.

 

[kaspaas]

I guess they did not explain the rates the "strategic international partners" are charging their customers, and then ask the question "Are you still satified with Telkom?"

From Bell South's web site

BellSouth® FastAccess® DSL Lite
$35.00* per month with Complete Choice® plan
$39.95* per month without Complete Choice® plan


For just $35 a month*, you can get new FastAccess DSL Lite (download speed up to 256Kbps/upload up to 128Kbps), the perfect connection for fast Internet surfing, shopping, banking, and downloading e-mail attachments.

Order today and get a free modem, free activation, and a free month of service after rebates with a 12-month commitment.*
(http://www.bellsouth.com/apps/ipc/ICReqDispatcher?userEvent=getAllOffersForACategoryEvent&catId=3&segmentId=2)

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Chubs</i>
<br />Check out this link:

http://business.iafrica.com/news/257749.htm

Telkom says to MyADSL "you are a small minority of users" but if you check the stats on this link they use 239 Customers to give themselves a satisfactory rating.

[!]

They are so irritatingly 2 faced.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

 

[paf]

The survey is not specific to ADSL so has little significance to us.
The survey doesn't indicate what services exactly where queried, though it mentions fixed lines somewhere.

As a POTS operator, I don't have a quarrel with them either.

 

[SqueaL]

&lt;QUOTE&gt;
In the latest study, 1029 people were interviewed across the telecommunications industry, 239 of whom were Telkom customers, the statement said.
&lt;/QUOTE&gt;

How on earth do you take a servey on CUSTOMER satisfaction and 77% of the people responding are NOT even TelScum customers?? Under those conditions its not difficult to see why they managed to wrangle a score of 74%

**Something stinks --- Aaah Telkom....

 

[Jerrek]

lol Squeal... indeed, how does that work??

With respect to POTS, well, I'd have objections with anyone that charges me for local calling. In fact, it seems it is cheaper for me to call you from Toronto than it is for you guys to make a local call (14 canuck cents a minute, about R0.70 a minute).

 

[bullstein]

Jerrek you are perfectly right.

But we pay quite a lot even for local calls. That's what happens when you play too much MONOPOLY.

 

[Quazzi]

Guys, just remember that you can show just about anything with "proper statistical analysis" sponsored by the devil

 

[Jerrek]

Winston Churchill said that there are three kinds of lies... Lies, damned lies, and statistics.

 

[Chubs]

Pumba,

The point was Telkom said we were a minority for having only 300 odd members, they then base their customer satisfaction rating on a survey that includes 239 of their customers. Audited or not, if your client base is in the millions how can you use 239 votes, 74% being 176.86 votes, to give you a proper rating. telscum is 2 faced and accept one form of stat over another as long as it is beneficial to them.

 

[martin]

Statistics are like a bikini, it's not about what it reveals, but what its hides. [}]