Sea Point Cape Town ADSL

starrynight

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Actually behaving itself for the longest while, last outage was probably about 4 months ago. Incidentally when I do need to phone Telkom I usually get very good service, takes forever to answer the phones but service is always polite & good.
 
I've been having issues for Months with my line, lost count of how many tickets have been opened with Telkom, nobody can sort this out.

My ADSL intermittently loses connection, mainly around 6-8am and 6-8pm but lately its been doing it all the time. Over the past 4 days in particular, pings are through the roof and I'm lucky if I'm getting half my line speed. Typically though I'm getting around 2mbs on a 7mb line.

This is the first six digits of my line: 021 434

And I'm on an Afrihost capped 75gb account, and a VOX 75gb Fat Pipe Capped account

Here are the results from Zertop's tool

Your average ping was 243ms
Your maximum ping was 494ms

Looking at your average ping, there is definitely something wrong with your line-( Please post the results (at the end of the program) into the forum

for advice

Detailed Report
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert)

Pinging 105.236.5.193 with 32 bytes of data:
Reply from 105.236.5.193: bytes=32 time=29ms TTL=254
Reply from 105.236.5.193: bytes=32 time=8ms TTL=254
Reply from 105.236.5.193: bytes=32 time=54ms TTL=254
Reply from 105.236.5.193: bytes=32 time=162ms TTL=254
Reply from 105.236.5.193: bytes=32 time=198ms TTL=254
Reply from 105.236.5.193: bytes=32 time=286ms TTL=254
Reply from 105.236.5.193: bytes=32 time=269ms TTL=254
Reply from 105.236.5.193: bytes=32 time=318ms TTL=254
Reply from 105.236.5.193: bytes=32 time=190ms TTL=254
Reply from 105.236.5.193: bytes=32 time=253ms TTL=254
Reply from 105.236.5.193: bytes=32 time=240ms TTL=254
Reply from 105.236.5.193: bytes=32 time=472ms TTL=254
Reply from 105.236.5.193: bytes=32 time=444ms TTL=254
Reply from 105.236.5.193: bytes=32 time=444ms TTL=254
Reply from 105.236.5.193: bytes=32 time=393ms TTL=254
Request timed out.
Reply from 105.236.5.193: bytes=32 time=96ms TTL=254
Reply from 105.236.5.193: bytes=32 time=486ms TTL=254
Reply from 105.236.5.193: bytes=32 time=494ms TTL=254
Reply from 105.236.5.193: bytes=32 time=428ms TTL=254
Reply from 105.236.5.193: bytes=32 time=168ms TTL=254
Reply from 105.236.5.193: bytes=32 time=434ms TTL=254
Reply from 105.236.5.193: bytes=32 time=367ms TTL=254
Reply from 105.236.5.193: bytes=32 time=8ms TTL=254
Request timed out.
Reply from 105.236.5.193: bytes=32 time=95ms TTL=254
Reply from 105.236.5.193: bytes=32 time=134ms TTL=254
Reply from 105.236.5.193: bytes=32 time=119ms TTL=254
Reply from 105.236.5.193: bytes=32 time=133ms TTL=254
Reply from 105.236.5.193: bytes=32 time=94ms TTL=254

Ping statistics for 105.236.5.193:
Packets: Sent = 30, Received = 28, Lost = 2 (6% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 494ms, Average = 243ms

2014/06/19 8:45:08.95

Anyone else having similar issues at the moment?
 
Anyone experiencing slow ADSL and major ping in Cape Town this morning?

Telkom:
137302e2cf.png
 
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