Seacom ADSL failures reported

S

SilverNodashi

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Location
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Backbone events

London, National, Rosebank
Friday, June 04, 2010 9:15 AM
Dear IS Customer

UPDATE:
Seacom report errors on upstream international network.

IMPACT: Packet loss
ATTENDING: Upstream Service Provider
STATUS: Investigating

We are experiencing the following service event:

AFFECTED SERVICES: International Consumer ADSL,Velocity
AFFECTED POPS: London, Rosebank
GRADE OF SERVICE IMPACT: Major
SERVICE IMPACT: Packet loss
CAUSE OF EVENT: Cause unknown
TIME: 4-6-10 10h46
OUR REF: 1-617057062
CURRENT STATUS: Investigating
ATTENDING: Upstream Service Provider

ADDITIONAL INFORMATION:
None
 
This basically tells us absolutely nothing we don't already know.
 
http://faq.cybersmart.co.za/
SEACOM Failure
There has been a general failure on the SEACOM circuit. We have switch all international routing to our backup circuit and as a result there will be increased latency connecting to international sites.

Update: We have been advised by Tata that there seems to be a fibre cut between Marseille and London on initial investigations.
Update: We have been in contact with our Service Manager at Tata, We have been informed that this link should be restored within the next hour.
The link was broken due to a provider in France carrying out a cable upgrade without notifying any of their clients.
Cybersmart NOC
Click to expand...
 
IRG said:
Seriously, how is that Seacoms fault? If your telephone line gets cut, will that be their fault too?
Click to expand...

When you provide a service and don't have alternate routing available I say it's your fault, especially considering the size of the company.
 
ponder said:
When you provide a service and don't have alternate routing available I say it's your fault, especially considering the size of the company.
Click to expand...

If Neohell drops the connection for us, then they are at fault, as I see it. just as in this case with the French Comms company.... Our ISP's should be providing us with a solution via alternative routes.
 
Last edited:
It doesn't matter who is at fault, seacom is responsible for the service they provide to the ISPs and the ISPs are responsible for the service you receive.
 
IRG said:
Seriously, how is that Seacoms fault? If your telephone line gets cut, will that be their fault too?
Click to expand...
Based on the amount of failures, they may want to look at some level of redundancy? My phone line? Tard.
 
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