Seacom planned maintenance: 24 April

[MWEBHelp]

Hi All,

We have been informed by Seacom, one of our international bandwidth providers, that they will undertake necessary repairs to their undersea cable commencing at about 9:00am on Saturday morning, the 24th of April. Depending on local weather conditions the repairs could take approximately 6-9 hours to complete. We have been able to secure alternative international bandwidth for the full duration of the repairs and we do not, therefore, anticipate that this will have any impact on your ADSL service.

We are monitoring the situation on an ongoing basis and as and when we receive updates we will notify you via MyBroadband, Free The Web and via our online outages noticeboard at http://www.mweb.co.za/helpcentre/NetworkStatusNotices/tabid/1765/Default.aspx

Kind regards
MWEB Operations

 

[Wag]

Thanks and well done

 

[Gordon_R]

We are monitoring the situation on an ongoing basis and as and when we receive updates we will notify you via MyBroadband, Free The Web and via our online outages noticeboard at http://www.mweb.co.za/helpcentre/NetworkStatusNotices/tabid/1765/Default.aspx

There is currently nothing on the Network Status Ntices about SEACOM. Does that mean it will only go up once the connection has been lost??

 

[ponder]

The moral of the story is don't bother with the internetz tomorrow, go watch rugby in the pub

 

[cYcLIc]

You sure maintainance wasnt happening today/now cos it would explain these speed.

Thanks for letting us know though. More than I can say for City Power and their planned outages.

 

[MWEBHelp]

There is currently nothing on the Network Status Ntices about SEACOM. Does that mean it will only go up once the connection has been lost??

Hi Gordon_r,

We have sent out communication via email informing our ADSL customers of the planned Seacom maintenance. We have also secured alternative international bandwidth for the duration of the repair and do not anticipate any downtime. Our call-centre staff will be monitoring the network closely and in the event of an outage we will post it on our notices.

MWEB Ops

 

[Abe]

We have been able to secure alternative international bandwidth for the full duration of the repairs and we do not, therefore, anticipate that this will have any impact on your ADSL service.

Nice.

 

[cYcLIc]

Hi Gordon_r,

We have sent out communication via email informing our ADSL customers of the planned Seacom maintenance. We have also secured alternative international bandwidth for the duration of the repair and do not anticipate any downtime. Our call-centre staff will be monitoring the network closely and in the event of an outage we will post it on our notices.

MWEB Ops

Weird. I didnt receive that email.

 

[Fishzn]

Nice move on securing alternative bandwidth for the downtime Mweb! You guys are starting to impress me more with each passing day!

 

[Gordon_R]

Weird. I didnt receive that email.

Probably went into your spam folder (it reads like a typical cut-and-paste...)

'Seacom' is definitely down this morning 8.45am, and the alternative bandwidth is working, but latency is quite high (> 400ms to google.com).

Correction: Its not actually Seacom that is down, but the SEA-ME-WE 4 (Middle East) cable. Traffic is currently being routed via as6453.net (tatacommunications.com).

Update: International traffic has been 'tolerable' for most of the day. At 17h30 Seacom traffic is still being routed via as6543.net.