Security Questions

DominionZA

DominionZA

Executive Member
Joined
May 5, 2005
Messages
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Location
Edenvale, Gauteng
I have decided to revive my iPod 4 64GB to fill with movies and TV shows to take away on holiday at month end - but - I cannot remember the answers to my security questions. The answers should be obvious enough, but Apple keep telling me they are wrong. Don't have a clue what they could be then.

I googled around and saw that I can have the answers sent to my alternate email address. Fail - account is already locked. When I select security questions on my profile it just tells me the account is locked.

So I go to log a call. Tells me my number is invalid. No option to select South Africa from what I can see, so it is kicking me out based on the +27.

Could some Apple guru please tell me how to get the answers to my security questions, or get them reset so I can setup new ones? I have $49 sitting in my account so don't want to just create a new one and be on my merry way. Not to mention the purchases I have against my name.

Any help appreciated. Thx!
 
Mike Smit said:
I have decided to revive my iPod 4 64GB to fill with movies and TV shows to take away on holiday at month end - but - I cannot remember the answers to my security questions. The answers should be obvious enough, but Apple keep telling me they are wrong. Don't have a clue what they could be then.

I googled around and saw that I can have the answers sent to my alternate email address. Fail - account is already locked. When I select security questions on my profile it just tells me the account is locked.

So I go to log a call. Tells me my number is invalid. No option to select South Africa from what I can see, so it is kicking me out based on the +27.

Could some Apple guru please tell me how to get the answers to my security questions, or get them reset so I can setup new ones? I have $49 sitting in my account so don't want to just create a new one and be on my merry way. Not to mention the purchases I have against my name.

Any help appreciated. Thx!
Click to expand...

Ouch.

Did you try this?
 
Good man! Did they at least ask some questions to try and establish whether you were the rightful owner?
 
Mike Smit said:
That worked. Got through to someone that reset everything for me. Thanks a lot dude! I am back in business :)
Click to expand...

I don't see a link on that page. Did you have to call through? I found the online link but it again just leads to either having to call or them calling you.

EDIT: Found the reset link but it's a dead end.
 
Last edited:
Why does the reset email not come through? This is really annoying. All the other Apple emails are coming through except this one. My wife is unable to make any purchases due to this stupid thing.
 
mercurial said:
I don't see a link on that page. Did you have to call through? I found the online link but it again just leads to either having to call or them calling you.

EDIT: Found the reset link but it's a dead end.
Click to expand...

Ye - I called. They did everything on the phone.
 
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