Seeking Assistance Regarding Delayed Installation

[damianf777]

About 14 days ago I ordered fiber for my new flat through afrihost and Openserve.

Since then I've had no communication from Openserve and had to go through Afrihost to get information about when the fiber will be installed.

they told me that Openserve has run out of ports for the fiber connection. This was very surprising because the previous tenants had fiber through Openserve about month ago. Unfortunately the tenant removed the ont box and so Afrihost say it needs a fresh install.

It has now been 14 days and I have still received no communication from Openserve I tried to issue a complaint through afrihost and they said I need to wait 30 days before I can send a complaint.

I'm not sure what to do as I do not know how long I will wait for fiber installation and I require internet for work.

Very disappointed with Afrihost and Openserve. Is there anything I can do to find out what is going on and give me a time frame?

 

[My_King]

Why are you having to deal with the fibre provider?

Does your ISP not have their number?
Does your ISP not do what you pay them for?

 

[damianf777]

Why are you having to deal with the fibre provider?

Does your ISP not have their number?
Does your ISP not do what you pay them for?

Apparently not. Expected great service from them,but its been a daily battle.

 

[My_King]

Apparently not. Expected great service from them,but its been a daily battle.

If I were you, I'd use someone more capable.

 

[damianf777]

If I were you, I'd use someone more capable.

I've thought about it,but the only provider in my area is Openserve so I fear it will be the same outcome. I am also worried about restarting this entire process

 

[Afrigirl]

About 14 days ago I ordered fiber for my new flat through afrihost and Openserve.

Since then I've had no communication from Openserve and had to go through Afrihost to get information about when the fiber will be installed.

they told me that Openserve has run out of ports for the fiber connection. This was very surprising because the previous tenants had fiber through Openserve about month ago. Unfortunately the tenant removed the ont box and so Afrihost say it needs a fresh install.

It has now been 14 days and I have still received no communication from Openserve I tried to issue a complaint through afrihost and they said I need to wait 30 days before I can send a complaint.

I'm not sure what to do as I do not know how long I will wait for fiber installation and I require internet for work.

Very disappointed with Afrihost and Openserve. Is there anything I can do to find out what is going on and give me a time frame?

Hi.

May I please have your order number so I can look into this further?

If the delay is due to a shortage of available ports, we'll follow up with Openserve Planning to confirm whether the matter has been escalated and to obtain an estimated timeframe for resolution.

I'll check what feedback is available and help clarify the way forward.

 

[damianf777]

Hi.

May I please have your order number so I can look into this further?

If the delay is due to a shortage of available ports, we'll follow up with Openserve Planning to confirm whether the matter has been escalated and to obtain an estimated timeframe for resolution.

I'll check what feedback is available and help clarify the way forward.

Thank you so much for the assistance. I have private messaged you with the order number.