- Joined
- Oct 15, 2013
- Messages
- 379
- Reaction score
- 0
What do they pay?
R20 000 p.m.
How far will I drive?
Northern Suburbs
What will I do every day?
You will be responsible for the technical analysis of incidents and support of custom applications for customers, and that such service rendered meet Service Level Agreements. You will also be responsible for the technical analysis and support of cloud and on-premise products.
Service Level Agreements
• Respond to and resolve calls logged within times as stipulated in SLA’s in place
• Complete all related administrative tasks (includes logging, classification, updating and resolution of calls) on in-house (client’s) and/or client’s systems
Customer Service
• Assist with the management of support projects, identifying variances and creating effective solutions to address gaps or issues.
• Work closely with all project role players to:
o ensure that solutions are designed taking cognisance of support requirements
o identify deficiencies for feedback to project leads
• Render administrative and technical support to development teams for deployments to clients’ production.
• Render service that is professional, accurate and customer focused.
• On-call and available during SLA prescribed office hours and whilst on standby
• Ensure issues are timeously escalated and appropriately resolved
• Template Design
Can I apply?
• Relevant tertiary qualification (BSc Comp Sci, BCom IS, IS Diploma)
• 5 years’ experience working directly with customers on a regular basis
• Minimum 5 years’ experience supporting enterprise or cloud applications
• Experience in Applications support and custom solutions as opposed to IT hardware
• Knowledge of specialised incident management software
• Understanding of enterprise business processes and IT systems
Beneficial:
• SharePoint experience or knowledge
• Zendesk
• Knowledge/Experience in working in a Document Automation Environment
Please send your CV to [email protected] if you wish to apply!
R20 000 p.m.
How far will I drive?
Northern Suburbs
What will I do every day?
You will be responsible for the technical analysis of incidents and support of custom applications for customers, and that such service rendered meet Service Level Agreements. You will also be responsible for the technical analysis and support of cloud and on-premise products.
Service Level Agreements
• Respond to and resolve calls logged within times as stipulated in SLA’s in place
• Complete all related administrative tasks (includes logging, classification, updating and resolution of calls) on in-house (client’s) and/or client’s systems
Customer Service
• Assist with the management of support projects, identifying variances and creating effective solutions to address gaps or issues.
• Work closely with all project role players to:
o ensure that solutions are designed taking cognisance of support requirements
o identify deficiencies for feedback to project leads
• Render administrative and technical support to development teams for deployments to clients’ production.
• Render service that is professional, accurate and customer focused.
• On-call and available during SLA prescribed office hours and whilst on standby
• Ensure issues are timeously escalated and appropriately resolved
• Template Design
Can I apply?
• Relevant tertiary qualification (BSc Comp Sci, BCom IS, IS Diploma)
• 5 years’ experience working directly with customers on a regular basis
• Minimum 5 years’ experience supporting enterprise or cloud applications
• Experience in Applications support and custom solutions as opposed to IT hardware
• Knowledge of specialised incident management software
• Understanding of enterprise business processes and IT systems
Beneficial:
• SharePoint experience or knowledge
• Zendesk
• Knowledge/Experience in working in a Document Automation Environment
Please send your CV to [email protected] if you wish to apply!