Senior Systems Engineer

Re-intech Group

New Member
Joined
Nov 11, 2013
Messages
2
Key Performance Areas
(Core And Essential Responsibilities/Outputs Of The Position)
Overview
Customer:
● Requirements Analysis: Play an active role in requirements analysis. This means that we need to provide comprehensive input on requirements definitions, marketing plans, marketing roadmaps, marketing strategy, as well as, department strategy. Review all Business requirements documentation from the perspective of whether they illustrate proper customer experience and relevant use cases.

● Business Project Tracking And Management: Keeping of all project progress and provide project status updates, as well as, ensuring that feedback is provided on resourcing versus project load. Track progress of all the phases of a project by identifying the high level milestones and reporting back regularly against these milestones ensuring that a full chronology of events (status, decisions and risks) are kept for each.
● Product Ownership: Work with line management to ensure that all products are assigned owners and that product documentation and reporting is in place.
● Technical Landscape And Business Proposals Presentations: Present underutilized capabilities of systems, product ideas, future technical landscapes to the business as regularly as possible.
● End-to-end Solution Architecture.

Internal:
● System Architecture And Functional Requirements Specifications: Ensure that each system or logical group of systems have functional requirements specifications that are updated for each new requirement.
● Reporting And Data Management: Ensure that all systems and products have reporting.
● System Architecture, Capacity, Utilisation, Health, Roadmap And System Evolution Presentations: Deliver quarterly reports for all systems which includes a views on system topology, health, functioning, products supported and all projects effecting the system evolution to date.
● System Documentation: Ensure that all systems (or set of systems) are properly documented. Documents include technical architectures, installation and operations guides, third party interface documents, ATP documents and topology overviews.
● Internal Project Tracking And Management: As per Business Project Tracking except that the business does not need to understand all the details of internal projects, but need a view so that they are aware of these impact on their projects.
● Capacity And Event Plans: Ensure that documentation is maintained that identifies capacity upgrades that are required.
● Policies, Processes And Procedures: Ensure that policies and procedures around systems and products are in place in order to ensure the organisation maintains its ISO status.
● End-to-end Testing: Ensure that as many systems as possible are put in place to test the customer experience.

● Incident Or Event Reporting: Major network issues (incidents) and major events require reports.
● System Architecture, Capacity, Utilisation, Health, Roadmap And System Evolution Presentations: Deliver quarterly reports for all systems which includes a views on system topology, health, functioning, products supported and all projects effecting the system evolution to date.

● Roadmaps And Strategy: Establish and own roadmaps that form objectives of what to work towards, showing system evolution against service, subscriber growth and product trends.

Financial:
● Billing And Assurance Management: Ensure up-to-date documentation exists showing all record types, and fields and traffic cases.
● Track All Licenses And Hardware: Track all licenses, hardware and work with operations to make sure that all software and hardware support is covered and that license renewals happen.

● Track The Cost Life-cycle Of Each System: Be able to identify critical junctures for proper budgetary planning such as end-of-life or end-support of components or systems.

● Financial Budgeting And Conformance To The Organisation’s Financial And Budgetary Processes: Develop budgets taking into account capacity growth, end-of-life replacements and enhancements in system performance. Comply with the organisation’s budgetary and financial processes at all times.
● Reduce OpEx Spend: Take the initiative to reduce OpEx where possible.

People (Learning And Growth):
● Knowledge Management: This is the set of proactive activities that one needs to undertake to support an organisation in creating, assimilating, disseminating, and applying its knowledge. Knowledge management is a continuous process to understand the organization’s knowledge needs, the location of the knowledge, and how to improve the knowledge.

● Risk Management: It is each person’s responsibility to ensure that the organisation’s investment is protected such that risk to the organisation is minimal whenever personnel leave due to natural attrition or when the organisation needs to swap vendor systems and solutions for whatever reason.

● Mentoring: Mentoring team members and share all knowledge that one has. Ensure that the team is "singing from the same song sheet" and that methods of working to meet KPAs are established and constantly refined by the team as a whole.
Supervisory/Leadership/Managerial Complexity
Overview:
● In all matters and decisions to seek consensus with, and contributions from, as wide a group of stakeholders as possible.
● Ensure that customer and project issues are identified timeously, documented, resolved and communicated.
● Track all system licensing making sure that the organisation is not paying for licensing that is not used.
● Ensure that the capture of business requirements and the analysis thereof takes place and proper functional requirements specifications are produced for all projects.
● Ensure that each of the department’s systems have up-to-date documentation that is an accurate and true reflection of all the systems.
● Ensure that policies and procedures are maintained.
● Hoarding of knowledge must be prevented at all costs. One must be maintained at all times. ensure that any and all knowledge gained is communicated and freely available to the whole team.

● Work with line management to ensure that the department maintains an up-to-date presentation that covers system descriptions, high-level topologies and current statistics regarding the meeting of KPAs.
● Mentoring of other personnel when required. Hoarding of knowledge must be prevented at all costs.
● Monitor vendor performance and hold regular meetings to go through all issues. Healthy vendor relationships must be maintained at all times. Negotiate and conclude domain related contractual agreements with vendors.
● Work with line management to ensure that team members adheres to the principles of the organisation’s values at all times.

● Have regular meetings where projects, goals, objectives, performance, risks, issues and mitigation plans are presented and discussed.
● Liaise with core network and IP planning so that they are aware of projects and new systems being deployed and log projects with them where required.
● Liaise within and across business units to keep them updated as to billing record formats and traffic cases and log projects with them where required.
● Liaise with marketing, supplying input as to systems capabilities (both current and future) as related to the department’s roadmap.
● Supply all figures for development of budgets each year and manage budget spend for assigned systems.
● Maintain morale within the teams and help line management improve attitude towards better service delivery.
● Work with line management to allocate projects to ones-self.
Role Complexity
This role constantly requires the incumbent to perform duties that are outside the traditional technical role. Additional complexity is required from this role that is not usually inherent in such a position. The organisation regards a background in programming, system architecture, Unix/Linux operating systems, systems administration, storage administration, database administration key to becoming an effective person in this department.

Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
Lateral Dimensions
(These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as, how they could be affected by others or circumstances not necessarily under their control.)
Creativity
(Improvement/Innovation Inherent)


Email:recruitment@re-intechgroup.co.za
 
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