Sentech big LOL ?!

L

larch

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Aug 24, 2006
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Location
Pretoria
Sentech.....

Hahaha well since Sentech or Nowire still just come back to me on my problems i have been experiencing:

1. Getting disconnected more the 4 times a day (error messages range from "disconnected by service provider" to "disconnected by modem" and even "not supported by network"

2. I cant view the amount of data used in my account up until a couple of days ago (this started about a month ago)

Anyway to make a long story short a friend of myne has gone over to ADSL but his contract end this month so i requested if i can use his account for remainder of the month which he agreed upon.

And guess what no disconnects or random errors (after the people on support desk told me it was either software or hardware related (check your signal and firmware the whole little fairytale they keep on repeating) they told me they will phone me back but that never happened)

But now when i log into my account i get different amounts of data used 1st it showed me 9.8gb then 15gb and now zero how can and DU meter is useless cause i had to reinstall after a hardrive crash

Am i now going to get billed for "going over my softcap" ?
 
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larch said:
Am i now going to get billed for "going over my softcap" ?
Click to expand...

You shouldn't. I asked this same question when I received the dreaded call. Apparently, the charges for exceeding the cap only kick in in November. Currently, it's still business as usual (no penalties). I'm keeping a sharp eye on my debits though, just in case ;)
 
orin76 said:
You shouldn't. I asked this same question when I received the dreaded call. Apparently, the charges for exceeding the cap only kick in in November. Currently, it's still business as usual (no penalties). I'm keeping a sharp eye on my debits though, just in case ;)
Click to expand...

It`s a bit late for that i dont know if i am over my cap or under my cap anymore since my login page seems to go up and down like the petrol price.

But u say its from November ? :confused: Some people were saying October.....okay cool thanks for the heads up ill watch my usage then but for this month its a bit to late for that :sick: hopefully it will be sorted before the start of new month (yeah right)
 
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Here is a small "list" i have been keeping keep that lists the date and time of disconnection in mind this is only for the month of October the "list" is about as long as my arm.40 random disconnects in total acceptable i think not

6 October 2006
Connection was down for most of the day

10 October 2006

6:00 can’t log into network

11 October 2006
23:00
12 October 2006
00:37
02:32
02:33
02:51
03:18
19:31
20:37

13 October 2006
17:00 (Unable to check data usage on login page)
20:37
22:31

14 October 2006
00:21
01:35
02:19
21:25

15 October 2006
13:45

16 October 2006
19:40
20:23
22:00

17 October 2006
08:05
Made Service call on 17/10/2006 12:00 spoke with Ettiene about issues trouble ticket (45959)

12:45

18 October 2006
12:42
01:33
09:04
10:31
14:20
20:20

19 October 2006
12:04
17:30

20 October 2006
11:24
12:26
13:47

28 October 2006
08:28

29 October 2006
08:55
10:03
12:00
18:34

I have also uploaded 2 images of the troubles i have been having with my account login i just crossed out my user and name of course. I will upload the 3rd error i get as soon as i come across it again

http://i46.photobucket.com/albums/f135/larcho/Account1.png

http://i46.photobucket.com/albums/f135/larcho/Accounts.png
 
How are you going to handle the "packet loss" problem which occurs almost daily within their routers and towers?

I see a billing "rip off" bigger than any we have seen to date coming!
 
keithr said:
How are you going to handle the "packet loss" problem which occurs almost daily within their routers and towers?

I see a billing "rip off" bigger than any we have seen to date coming!
Click to expand...


I think thats were my problem lies but how to prove that what I posted is about the only proof I have. I can take screen shots of the errors i get and try and mail that to them.

We will see what happens end of month since No Wire is always 1st when it comes to taking my hard earned cash at the end of the month.

Will keep u people informed as to what is happening

P.S i have yet to receive a phone call or e-mail from sentech about my package i have been on a year and i got a year left on my contract.
 
orin76 said:
You shouldn't. I asked this same question when I received the dreaded call. Apparently, the charges for exceeding the cap only kick in in November. Currently, it's still business as usual (no penalties). I'm keeping a sharp eye on my debits though, just in case ;)
Click to expand...

When I last studied the usage stats on their website, I notice that they don't reset at begining of month so I am assuming that they will log usage when they reset in November and bill in December for the October/November usage. If this is the case then we need to keep under the cap for this usage log. Anyone have any answers to this?
 
I just sent sentech this mail lets see what happens


This would be the 2nd e-mail i send to sentech support regarding my issue


On _ 19 August 2006 _ the towers in the Pretoria (menlyn Area) went down and since then i am unable to view my usage page properly it either tells me i need to reinstall my modem software which i repeatedly did and when i could log in my account usage stats were at zero (see attached image) i also have been having major connection issues i have been monitoring the connection for well over 2 month with almost a 100 disconnects in 2 months (see attached word document with dates and times) which i find unexceptionable.

I have logged more then 3 calls (stating that i do have issue viewing my data usage page already but nothing has happened regarding this issue. My last service call i made was on 17/10/2006 at 12:00 were i spoke with Ettiene from just connect about issues i have been having with my account login and disconnections trouble ticket.

I also spoke to sentech support about my ticket number but they could give me no answer to my problems.

I hear that the sentech classic range has been discontinued and no longer available, i also heard we as user are supposed to have received a call from sentech informing me of this and how this affects a user like me who has a year left on his contract i have to rely on rumours and word of mouth to know what is going on i would like to get this issue resolved asp and get clearance on this__
 
This is the response i got from them:

Good day Charl,

In response to your email request, please note that a
service call was created to be actioned on your behalf.
Your personal service call number is 45959.

Kindly be advised that the service call was logged in the
No-wire workgroup and is currently actioned in their
workgroup, your e-mail is also included in the service call
as a symbol of urgency.

Should you need to follow-up on the status of your service
call, please provide No-wire workgroup with your service
call number in all communications.

Kind Regards,
Sentech Support
Lucien Morwane
 
01/10/2006 Invoice:20034636
Subscription from 2006/10/01 to 2006/10/31 437.72 61.28 499.00
01/11/2006 Invoice:20037473
Subscription from 2006/11/01 to 2006/11/30 437.72 61.28 499.00

Outstanding Balance 499.00


Seems i didn't get billed anymore this month than any other
 
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