Sentech has the typical kind of <b><font color="purple">Corporate Arrogance</font id="purple"></b> displayed by Microsoft, Telkom, banks, medical aids, insurance companies and other large organisations. It runs like this:
1. Employ some 2-bit <b>call centre </b>operators to take the brunt of the attack
2. Ignore all <b>escalations </b>and demands to "speak to the manager", or shunt the caller from pillar to post.
3. <b>Deny that the problem exists</b>. (A Microsoft favourite) If necessary deny that the patch fixes a user's complaint, but that you found the fault all by yourself.
4. When pressured, <b>blame it on the media</b>, or "agitators"
5. If all else fails, imply or state that the <b>customers are at fault</b>, or are <b>being unreasonably impatient</b>.
6. <b>Complain </b>that "the critics are ignoring all the good points". Give me a break. Do you think we haven't read the media release about Sentech giving away VSTAR dishes to every school in Gauteng?? I'm not surprised they didn't accept MW modems!
I recently requested a media statement from Sentech, and I got it last Friday (see my web site) along with a "document for journalists" which contains all kinds of lies and contradictions. I only got it because their lawyer forwarded my request.
Note that a week later it still isn't on their own web site. They don't have the guts to publish something that stupid, but they expect "the media" to.
I was enraged by the "shmarmy" response, and immediately fired off a whole bunch of questions. All of them have been ignored. How rude. needless to say all attempts to contact them has been med with a plaitive cry of "they are in a meeting".
<b>Then they wonder why their <font color="purple">customers</font id="purple"> get so uptight</b>. Perhaps if they actually took note of their customers complaints and stopped making up excuses they would not be looking to stupid right now.
Donn Edwards
http://privacy.4mg.com
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