Sentech throws in the towel

[minfrin]

After the next in the almost daily set of outages in the Fourways area, Sentech's tech support ran out of excuses, and this morning offered two possible solutions to the problem:

A: To suspend the contract (until their service works? They've had 8 months to get it right.)

B: To cancel the contract entirely.

Basically what Sentech tech support has done is said the following:

- "We are incapable of providing our advertised service to the standards we have advertisied, in an area advertised as having good coverage, and to a location well within the 5km coverage radius".

- "We are technically unable to provide a detailed and specific reason for the consistent lack of service."

- "We have set up a wireless network, but nobody within the entire organisation knows how it works".

 

[loosecannon]

it is sad but there seems to be little in the way of fixing the problem with urgancy they have achived there goal of making goverment look good in the ICT industry before the elections ... but they for get elections shes coming again ...

 

[dorris]

I haven't experienced much outages of late (well at least not tower outages)
I'm on node 2 Fourways exchange.

 

[ASF]

"We have set up a wireless network, but nobody within the entire organisation knows how it works" - Hahahaha...

 

[VQuest]

Is it not time to start demanding refunds? Work out how many months you've had a substandard service and then demand Sentech refunds you the total value. They've been getting away with murder and still pocketing your money. Blaming their customers for their total incompetence was the final nail in their coffin as far as I'm concerned.


----------------
United we stand!
----------------

 

[SENHELLUSER]

"We have set up a wireless network, but nobody within the entire organisation knows how it works"

Sentech "adjusted" their tower 110 in July. Well first they told me that someone went up there to clean it, and most likely stepped on the antenna.. Anyway, I have been unable to connect to my tower since then.

They now tell me that I am to far away from my tower to connect to it. I have the same signal strength (32%). I keep trying to tell them that land mass does not move that fast. I PROMISE, MY HOUSE HAS NOT MOVED VERY FAR FROM MY TOWER SINCE I USED IT LAST!!

Cheers and Good Luck!!

 

[bigguy]

I am a relative new 512 user in Pta and getting excellent speeds and connectivity.
Cell shrinkage occurs when many heavy users of the same package are connect and drawing data at the same time. If you are on the coverage edge you can loose signal and/or slower speeds.
Sentech started to clamp down on exterme heavy users, way above average. I am talking gigs per week. This will start to improve all services.
Hang on

Bigguy