Seperate Email and Website Hosting problem

Bracye

Bracye

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Joined
Jun 17, 2009
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Location
Saldanha, Western Cape
Hi everyone,

I need help please. A certain hosting company is being useless with their support.

  • Company hosts website with "certain hosting company".
  • Email is hosted on companies internal servers.
  • Domain for email and website is with Vox telecom.
  • All email from various senders are routed via Mimecast to email internal server.


What MX record do I enter on the cpanel of the website to be able to send emails from the website to employees on the same domain? I keep getting an email with the error "No such user here" as the emails are not setup on the website hosting, but seperate.
 
The mimecast server details.

Edit: But I don't think that will solve your problem.

Just to make sure:

Domain is at Vox.
Website at Comp X
and email interal, via mimecast?
 
Last edited:
Bracye said:
What MX record do I enter on the cpanel of the website to be able to send emails from the website to employees on the same domain? I keep getting an email with the error "No such user here" as the emails are not setup on the website hosting, but seperate.
Click to expand...

I'm assuming your DNS record @Vox is currently setup whereby the A record is pointing to the hosting company, and the MX records are pointing to Mimecast? Why are emails being sent via the hosting company's servers, if they're only hosting the website portion? Surely all mails are being transmitted from the same internal mail servers via Mimecast?
 
Sounds like the MX record on the DNS is pointing to whatever CPanel was setup us, as usually mail comes with the domain (lame, I know). Change your MX records to that of Mimecast as suggested.
 
Also, make sure that your email routing within cPanel is set to Remote Mail Exchanger
 
envo said:
Don't think that would be necessary if the DNS is pointing to mimecast like it should
Click to expand...

this depends on whether cPanel holds the authoritative DNS for the domain, if it does, its needed to set mx to remote to get rid of the no such user error..
 
WAslayer said:
this depends on whether cPanel holds the authoritative DNS for the domain, if it does, its needed to set mx to remote to get rid of the no such user error..
Click to expand...

even if its authoritative as a DNS, if you change the MX record it should point to somewhere else... that's what I've been saying...there's no need to change routing to remote mail exchanger if you changed the MX records
 
envo said:
even if its authoritative as a DNS, if you change the MX record it should point to somewhere else... that's what I've been saying...there's no need to change routing to remote mail exchanger if you changed the MX records
Click to expand...

There is if your cpanel and website is on the same server. WebAfrica Helper is correct, but I assume the OP came right as well.
 
envo said:
even if its authoritative as a DNS, if you change the MX record it should point to somewhere else... that's what I've been saying...there's no need to change routing to remote mail exchanger if you changed the MX records
Click to expand...

i get what you are saying, but this is not what cpanel cares about.. cpanel requires that you change this if your mail is remote..
 
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