Service Delivery Technicians (SQL) - R8k - R18k

Navybluesuits

Navybluesuits
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What do they pay?
R8 – 18 000 p.m. (more than one position – junior to senior)

How far will I drive?
Parklands

Please note shift work applies:
Weekday shift are:
07h00 – 16h00
08h00 – 17h00
09h00 – 18h00
10h00 – 19h00
11h00 – 20h00
16h00 – midnight/late (upgrade shift)

Weekend shifts are:
08h00 – 16h00

Staff work on average 2 Saturday and 1 Sunday shifts a month. In the week following a Saturday shift you will get 1 day during the week off. Sundays are paid at 1.5 times overtime as Sundays are part of their normal support hours. Public holidays are paid at 2 times overtime. Upgrade shifts are not eligible for overtime. A flat rate per upgrade is paid according to store size. There is a stand-by shift, from 20h00 – 07h00, which is covered by 1 person for 1 week at a time. A stand-by allowance is paid.

What do I need to know to get this job?
• BSc (IT) or IT diploma (A+; N+)
• Microsoft SQL knowledge/experience (must have)
• 1 - 5 years’ work experience/experience in a similar environment
• Retail background advantageous
• Good communication skills - must be able to communicate well in English.
Afrikaans, Portuguese and/or French advantageous as a second language

What will I do every day?
This position entails giving telephonic and on-line technical support, from within a call centre environment, to their client base on their POS software, using SQL as the back-end. A function of this role is to determine whether a query is a user error or a system error. System errors are referred to Technical Consultant department. The required SQL skills are basic functions.
Please send your CV to [email protected] if you wish to apply!
 
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