Suzette Carolissen
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- Sep 8, 2014
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Imagine having the chance to develop and expand your skills and work for one of the foremost specialty retailers in South Africa. Representing 18 fashion forward brands and a trading footprint of over 2000 stores across Africa, The Foschini Group (TFG) is simply a great place to work.TFG Infotec, the dedicated IT division of TFG has a robust ICT strategy focussing on People, Process and Technology. Enormous scope exists across a wide range of areas from store based technologies, through to merchandise and logistics planning systems, to Business Intelligence systems and much more.
With a mission to be the leading lifestyle retailer in Africa, we need to employ top talent to support our key business functions. As such, we have exciting opportunities within our Service Desk for people who are passionate about collaboration, creativity and working toward success by serving our customers.
We are looking for an experienced Service Desk Agent. If you are committed to providing excellent customer service and have strong problem solving and communication skills, you should consider applying for this position.
Key performance areas will be:
Providing first line systems support to head office and stores users
Liaison with head office and store staff, colleagues and vendors
Accurate call logging and routing
Ownership of calls - follow-up on calls and feedback to users
Ensuring that calls are resolved in accordance with the requirements of the relevant SLA
To qualify for this position, you will need:
A recognised IT qualification
A minimum of 6 months call centre and/or customer service experience
Computer literacy and the ability to type at least 25 words per minute
Excellent verbal and written communication skills in English and proficiency in a second language
Excellent listening, probing and documentation skills
Professionalism
To be a team player
To be able to pay close attention to detail
To be able to work under pressure and ability to learn
Good planning and time management skills
To be reliable and able to work flexible hours
IT Help Desk experience would be an advantage as we are looking for someone with a keen interest in IT.
Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.
To apply, please email your CV to Suzette Carolissen: [email protected]
With a mission to be the leading lifestyle retailer in Africa, we need to employ top talent to support our key business functions. As such, we have exciting opportunities within our Service Desk for people who are passionate about collaboration, creativity and working toward success by serving our customers.
We are looking for an experienced Service Desk Agent. If you are committed to providing excellent customer service and have strong problem solving and communication skills, you should consider applying for this position.
Key performance areas will be:
Providing first line systems support to head office and stores users
Liaison with head office and store staff, colleagues and vendors
Accurate call logging and routing
Ownership of calls - follow-up on calls and feedback to users
Ensuring that calls are resolved in accordance with the requirements of the relevant SLA
To qualify for this position, you will need:
A recognised IT qualification
A minimum of 6 months call centre and/or customer service experience
Computer literacy and the ability to type at least 25 words per minute
Excellent verbal and written communication skills in English and proficiency in a second language
Excellent listening, probing and documentation skills
Professionalism
To be a team player
To be able to pay close attention to detail
To be able to work under pressure and ability to learn
Good planning and time management skills
To be reliable and able to work flexible hours
IT Help Desk experience would be an advantage as we are looking for someone with a keen interest in IT.
Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.
To apply, please email your CV to Suzette Carolissen: [email protected]