Service Sucks

[rupertvz]

2 of our Telkom lines (Analogue and ADSL) were down this morning.

I had to call 2 different numbers to report these faults. On the 0800 375 375 ADSL number I had to hold for more than 30 min, after a consultant Mark answered the call. While explaining the problem the line was dropped. I had to call again .. Same story, this time I held for 20 min, and the call was dropped, before anyone answered.

Now I tried to report our analogue line to the 10212 number, again I had to wait 20 minutes before the call was answered. The lady now gave me an 0800 11 5357 number, which stays engaged, even after 1 hour.

I can hardly wait for the new service provider - honestly!

 

[Thegent]

Now come on rupertvz, you have to understand these call-centre operatives.
arrive at work, spent half hour drinking tea and talking
take one call then watch TV
time for tea-break, lasts for 1hr
take one call then maybe chat some more
lunchtime, 1hr
take one call then time for soapies on TV
tea-break again, 1hr
aish it is 4:00pm time to go home

meanwhile the queue of callers is at least 20 if not 30

 

[Andre]

Telkom are apparently in skeleton staff mode at the moment, so the service will suck harder than usual.

 

[mikkelz_za]

I think they forgot to switch over to "normal" staff after the holiday season a few years ago..

 

[bekdik]

Telkom are apparently in skeleton staff mode at the momentQUOTE]

Are these the same skeletons they keep in their cupboards?