Setting up email server (possibly)

Solarion

Solarion

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I could really use some advice from the IT guys here. Currently I have a new client who has several customers. She is wanting to be able to send emails on their behalf.

The web application she has sends emails with her own domain name and the customers are no longer wanting this(causing confusion with their own customers) but want the emails to be sent from the web app with their own email so as to appear to come from them. This is for automated correspondence. Her and I are quite useless as setting up email hosts/forwarding and such.

Is this possible and how can we go about achieving this? TIA.
 
You'll have to register the name(s) you need
Have a word with the hosting service you use, they should be able to configure ailiases that will meet your needs

I use 1-Grid and they are very accommodating
 
Easiest solution I can think of,

Create her own account and email on their domain.
Either setup Outlook with 2 profiles or keep using her current setup and use the web app in incognito mode
 
For transactional mail, you really want to be sending via an appropriate service like Amazon SES, Sendgrid, Mailgun etc.

I can forsee a couple of potential challenges with what you want to do:
  • If you are sending the email from the customer's domain, they will need to consent and configure DNS and other settings to allow mails for their domain to be sent from your mail system
  • Depending on your app, you may have limitations on different email settings for different customers. If it is a multi-tenant app for instance, you'll probably be able to configure settings per tenant - otherwise maybe, maybe not.
 
Thank you for your great responses all. I will discuss these with the client.
 
Solarion said:
I could really use some advice from the IT guys here. Currently I have a new client who has several customers. She is wanting to be able to send emails on their behalf.

The web application she has sends emails with her own domain name and the customers are no longer wanting this(causing confusion with their own customers) but want the emails to be sent from the web app with their own email so as to appear to come from them. This is for automated correspondence. Her and I are quite useless as setting up email hosts/forwarding and such.

Is this possible and how can we go about achieving this? TIA.
Click to expand...

well there are a million ways to do this such as setting up your own smtp server , but the simplest is to subscribe to a smtp relay service.Now there are tons out there such as smtp2go and dnsmadeeasy.Currently using the dnsmadeeasy to send out emails from a web based application , and it "just works like it says on the tin".
 
Each customer is going to have to add your mail server to their DNS entries otherwise DMARC and SPF will fail and every single receiver using a modern email service will have it going to Spam.

Worse case their mail server gets black listed if you don’t and then nobody gets your mail.
 
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