I really did feel sorry for Sentech, with all the bad publicity they recently recieved, BUT, after a little thought, it dawned on me, this is a direct resultant of a chain of events.
<ul>
<li>A frequency broadcaster gets a new license in a field they know nothing about </li>
<li>Do the research and get a great product </li>
<li>Manage their network badly </li>
<li>Get negtive feedback from subscribers</li>
<li>Ignore, and stonewall</li>
<li>Users get frustrated, press gets notified</li>
<li>press gets notified again</li>
<li>and again</li>
<li>... and again</li>
<li>press takes an interest</li>
<li>Sentech gets royally scr3w3d</li>
<li>Sentech decide to make users fear them</li>
<li>Make an honest error mailing data</li>
<li>There are now no words suitable for this forum to explain their current situation</li>
<li>Did I mention theyre screwed
)) </li>
</ul>
What can one learn from this, the whole chain of events could have been stopped after point 1, and could be replaced with
<ul><li>Sentech gets many happy subscribers, FSCKs Telkom, and live happily ever after </li></ul>
Word of advice to Sentech, or anyone else going into business, before releasing any new product, do it right, and avoid all the Cr@p.
As you have seen, the South African consumer is not going to be taking it bending over anymore[}]
So, if any of you large Parastatel types happen to stumble onto this, learn from Sentechs Mistakes, your customers can be your best friends, or you're biggest enemys, as theLoneGunMan says, keep your enemys closest, since you can't be sure whos an enemy...
Provide the best Freakin service possible, OR ELSE, be very afraid[
!]
<center>Log your info at MyWireless Survey</center>
<ul>
<li>A frequency broadcaster gets a new license in a field they know nothing about </li>
<li>Do the research and get a great product </li>
<li>Manage their network badly </li>
<li>Get negtive feedback from subscribers</li>
<li>Ignore, and stonewall</li>
<li>Users get frustrated, press gets notified</li>
<li>press gets notified again</li>
<li>and again</li>
<li>... and again</li>
<li>press takes an interest</li>
<li>Sentech gets royally scr3w3d</li>
<li>Sentech decide to make users fear them</li>
<li>Make an honest error mailing data</li>
<li>There are now no words suitable for this forum to explain their current situation</li>
<li>Did I mention theyre screwed
)) </li></ul>
What can one learn from this, the whole chain of events could have been stopped after point 1, and could be replaced with
<ul><li>Sentech gets many happy subscribers, FSCKs Telkom, and live happily ever after </li></ul>
Word of advice to Sentech, or anyone else going into business, before releasing any new product, do it right, and avoid all the Cr@p.
As you have seen, the South African consumer is not going to be taking it bending over anymore[}
]So, if any of you large Parastatel types happen to stumble onto this, learn from Sentechs Mistakes, your customers can be your best friends, or you're biggest enemys, as theLoneGunMan says, keep your enemys closest, since you can't be sure whos an enemy...
Provide the best Freakin service possible, OR ELSE, be very afraid[
!]<center>Log your info at MyWireless Survey</center>