OGroteKoning
Honorary Master
I searched for the article where Vodacom CEO Mr Shameel Aziz Joosub told the whole of South Africa why he will not lower data prices. Unfortunately I can not quote it but it went along the lines of: The reason why data costs are higher than other networks, is because the Vodacom network is bigger and better. You get value for money.
At the time I did not chime in because I was quite happy with decent data speed and quality in the area I stay in. But since I was placed on site in Ellisras/Lephalale, my opinion and experience has changed for the worst.
If Mr Shameel Aziz Joosub was correct in his statement, he should perhaps qualify what he perceives as a better and bigger network because here where I am now, I will be awesomely surprised if this post gets through. And seeing that we pay for quality (value for money), then surely he should think about reducing costs in areas where the network is shockingly pathetic... not??
Some people on MTN merely laughs when they hear Vodacom subscribers struggle with almost non-existant download speeds. Perhaps they should charge more in this area???
For those who want to comment on the above, reprimanding me for what is written, please rather cast your attention to what is written below.
1. With this pathetic connectivity, I (and others) spend more on data since the connections will break and we have to reload and/or redownload the same information. Is there a mechanism to recover either the lost data or money? I think consumers are entitled to get what they pay for.
2. Is it possible to have this issue escalated to the "powers that be" to get a tower upgrade and/or another tower. Going through customer care is too big a pain to try that route. There are approx 40000 people on site and most use 3G. I would hazard an uneducated guess that approx 15000 of them use Vodacom.
At the time I did not chime in because I was quite happy with decent data speed and quality in the area I stay in. But since I was placed on site in Ellisras/Lephalale, my opinion and experience has changed for the worst.
If Mr Shameel Aziz Joosub was correct in his statement, he should perhaps qualify what he perceives as a better and bigger network because here where I am now, I will be awesomely surprised if this post gets through. And seeing that we pay for quality (value for money), then surely he should think about reducing costs in areas where the network is shockingly pathetic... not??
Some people on MTN merely laughs when they hear Vodacom subscribers struggle with almost non-existant download speeds. Perhaps they should charge more in this area???
For those who want to comment on the above, reprimanding me for what is written, please rather cast your attention to what is written below.
1. With this pathetic connectivity, I (and others) spend more on data since the connections will break and we have to reload and/or redownload the same information. Is there a mechanism to recover either the lost data or money? I think consumers are entitled to get what they pay for.
2. Is it possible to have this issue escalated to the "powers that be" to get a tower upgrade and/or another tower. Going through customer care is too big a pain to try that route. There are approx 40000 people on site and most use 3G. I would hazard an uneducated guess that approx 15000 of them use Vodacom.
