Shared fibre IP blocked

[opelboy]

This morning I couldn't access any of my hosted websites. When I contacted the hosting company (Absolute) I was told they blocked my public IP address since it was used in DDOS attacks elsewhere.

It's a shared IP address assigned by my fibre providers (Link-Up). When I contacted them, they told me that they can't re-assign a new IP address since it's assigned in a 3rd party data centre elsewhere. Re-booting my router doesn't change my assigned shared IP either.

They said the only option was for me to to pay for a static IP.

This seems completely unfair since it wasn't my fault that the shared IP was abused by someone else.

Do I just pay for a static IP or it it worth changing to another ISP to avoid this happening again? Is it a common occurence with other ISP's?

 

[cavedog]

The problem isn't with the ISP. NAT is going to only get worse as time goes on.

 

[gregmcc]

This is the problem with shared IP's. A bad actor abuses the IP and ruins it for everyone else.

Only option is to get a static IP, or use a jump box somewhere with a static IP you can use to connect into the hosting company.

 

[Rickster]

The problem isn't with the ISP. NAT is going to only get worse as time goes on.

Why don't you suggest the brah to move to AH and get a static IP?

 

[Jade @ Absolute Hosting]

This morning I couldn't access any of my hosted websites. When I contacted the hosting company (Absolute) I was told they blocked my public IP address since it was used in DDOS attacks elsewhere.

It's a shared IP address assigned by my fibre providers (Link-Up). When I contacted them, they told me that they can't re-assign a new IP address since it's assigned in a 3rd party data centre elsewhere. Re-booting my router doesn't change my assigned shared IP either.

They said the only option was for me to to pay for a static IP.

This seems completely unfair since it wasn't my fault that the shared IP was abused by someone else.

Do I just pay for a static IP or it it worth changing to another ISP to avoid this happening again? Is it a common occurence with other ISP's?

Sorry to hear of the issues that you have run into - without specifics I can only provide a generic response based on what we have seen over the past 12 months or so.

Most commonly an ISP will supply their client with a device, and due to cost these are generally Mikrotiks.
These devices are installed with the out of the box setup and then forgotten about. These devices get compromised and used to participate in ddos attacks against others and their IP addresses blacklisted externally.


The quick fix is to request a new IP from your ISP and then have the underlying issue resolved, ie patch, upgrade and apply best practices to the device and not leave services exposed to the world wide web.

If the underlying issue isn't resolved then this causes more grief for the ISP as they're forced to rotate IP's and these are limited and costly.

 

[Jade @ Absolute Hosting]

This is the problem with shared IP's. A bad actor abuses the IP and ruins it for everyone else.

Only option is to get a static IP, or use a jump box somewhere with a static IP you can use to connect into the hosting company.

Why don't you suggest the brah to move to AH and get a static IP?

My advice is to identify the source of the problem and resolve that before getting a static IP.
If the OP's device has been compromised and he purchases a static IP then it wont take long for the static IP to get picked up as being malicious and blocked.