I've been having problems with the HSDPA/3G signal in my area for some time now. Today however it seemed rather stable so without any other options available, I decided to use some of my 2gig bundle to download 250MB of data that I've needed. Alas, after 235MB the first download failed. I had no other choice but to try again. This time the signal dropped at 150M and the download failed again.
Pissed off, I called MTN customer service and after two dropped calls eventually an operator whose name I couldn't make out answered, quite clearly peeved that he was working on a Saturday. I could barely hear a word this numbskull was saying due to everything he said being muffled like he was talking from the bottom of the Atlantic.
After explaining my story, happiness himself tells me that there is nothing that he can do about reinstating my lost data. Instead he said that I must just wait until the invoice and call the billing department who will log the issue and get back to me. So in other words the data I lost today (10%) of my entire bundle might not be reinstated and I will only find out at around New Year's eve. FFS this got my blood boiling but I kept my composure as I'd done for the duration of the call.
He then went on to tell me that there is no point in logging the problem because nothing will come of it, all the while sounding like he had better things to be doing than dealing with pesky customers. Eventually we hit an impasse so I hung up on the the little upstart. After thinking about it, I called back to log a fault in my area and after another wait a more pleasant Tebogo answered. He was far more eager to help me out. So eager in fact that he didn't bother listening to my problem - he just said he'll log a fault in my area and maybe the technicians will come out to see if there's a problem.
WTF? How on earth are they to do their jobs properly if they don't even know why they're going out in the first place? So after 3 transfers to get to Tebogo, he says that if I want to log a more specific fault than just a general problem, he'd have to transfer me again. So reluctantly I agreed. HE FSCKING TRANSFERRED ME BACK TO THE MAIN NUMBER WHERE I STARTED MY ARDUOUS JOURNEY!
I've only been an MTN customer for 2 months now and I am already fed up. In my opinion no problem should ever be met with a "sorry we can't help you" response. Nobody should have to be transferred 3 times to speak to the wrong person. Consultants shouldn't sound like they're two vikadins away from an overdose. Problems relating to dropped connections and signal issues should be dealt with immediately and with a sense of intent. No customer should land up wanting to go on a murder spree after calling their service provider.
MTN you failed in absolutely every single aspect today. Your service itself let me down and your terrible customer service therafter compounded the problem. I am livid with you lot and if your customer service representatives are to be believed, buggerall will come of my complaint regardless of how many times I put myself through your supposed customer "care" line.
And btw, the quality of your automated voice system is shocking to the point where I often thought the person on the other end was in need of medical help. All I could make out were random gargles...
Pissed off, I called MTN customer service and after two dropped calls eventually an operator whose name I couldn't make out answered, quite clearly peeved that he was working on a Saturday. I could barely hear a word this numbskull was saying due to everything he said being muffled like he was talking from the bottom of the Atlantic.
After explaining my story, happiness himself tells me that there is nothing that he can do about reinstating my lost data. Instead he said that I must just wait until the invoice and call the billing department who will log the issue and get back to me. So in other words the data I lost today (10%) of my entire bundle might not be reinstated and I will only find out at around New Year's eve. FFS this got my blood boiling but I kept my composure as I'd done for the duration of the call.
He then went on to tell me that there is no point in logging the problem because nothing will come of it, all the while sounding like he had better things to be doing than dealing with pesky customers. Eventually we hit an impasse so I hung up on the the little upstart. After thinking about it, I called back to log a fault in my area and after another wait a more pleasant Tebogo answered. He was far more eager to help me out. So eager in fact that he didn't bother listening to my problem - he just said he'll log a fault in my area and maybe the technicians will come out to see if there's a problem.
WTF? How on earth are they to do their jobs properly if they don't even know why they're going out in the first place? So after 3 transfers to get to Tebogo, he says that if I want to log a more specific fault than just a general problem, he'd have to transfer me again. So reluctantly I agreed. HE FSCKING TRANSFERRED ME BACK TO THE MAIN NUMBER WHERE I STARTED MY ARDUOUS JOURNEY!
I've only been an MTN customer for 2 months now and I am already fed up. In my opinion no problem should ever be met with a "sorry we can't help you" response. Nobody should have to be transferred 3 times to speak to the wrong person. Consultants shouldn't sound like they're two vikadins away from an overdose. Problems relating to dropped connections and signal issues should be dealt with immediately and with a sense of intent. No customer should land up wanting to go on a murder spree after calling their service provider.
MTN you failed in absolutely every single aspect today. Your service itself let me down and your terrible customer service therafter compounded the problem. I am livid with you lot and if your customer service representatives are to be believed, buggerall will come of my complaint regardless of how many times I put myself through your supposed customer "care" line.
And btw, the quality of your automated voice system is shocking to the point where I often thought the person on the other end was in need of medical help. All I could make out were random gargles...
