Shocking Phone call with IBurst

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mlipp

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A college of mine at work who uses IBurst called yesterday to find out about any possible future changes to IBurst products eg speed or capping changes. He did go to Technical information first and they said it was a sales query and put him to sales.

There someone picked up the phone and immediately hung up again. So he called back. He got through to an agent. When he asked his question this sales person said " There is no future in IBurst you would be better of moving some were else" then slammed the phone down on him.

Thinking it was a joke or mistake or something he tried to call back and all he got was an engaged line. He tried for 2 hours and then finally got to someone again on the line. This new sales person said he has only been there 2 months and can not help out and put the phone down.

This has to leave someone with serious questions about what is happening with IBurst.
 
Hmmm, that sort of answers the question of upgrades that Ed has been avoiding which is pretty dumb thinking they can keep old customers by stringing them along the way Ed has been doing.:eek: :rolleyes:
 
I am not even an IBurst subscriber and I am shocked. I was thinking of moving over to them but not after this.
 
mlipp said:
A college of mine at work who uses IBurst called yesterday to find out about any possible future changes to IBurst products eg speed or capping changes. He did go to Technical information first and they said it was a sales query and put him to sales.

There someone picked up the phone and immediately hung up again. So he called back. He got through to an agent. When he asked his question this sales person said " There is no future in IBurst you would be better of moving some were else" then slammed the phone down on him.

Thinking it was a joke or mistake or something he tried to call back and all he got was an engaged line. He tried for 2 hours and then finally got to someone again on the line. This new sales person said he has only been there 2 months and can not help out and put the phone down.

This has to leave someone with serious questions about what is happening with IBurst.
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Lodge this with HelloPeter, they should have a recording of that incident if it went through the helpdesk. That guy should be fired.
 
Fudzy said:
Lodge this with HelloPeter, they should have a recording of that incident if it went through the helpdesk. That guy should be fired.
Click to expand...

Don't fire that guy, maybe he is telling it how it is :D

This is hilarious though. I think his boss pissed him off...
 
Other special mentions go to that moody cow in Accounts with the exceptional phone etiquette. Like she is doing everyone a favour by learning how to add up properly.
 
mlipp said:
A college of mine at work who uses IBurst called yesterday to find out about any possible future changes to IBurst products eg speed or capping changes. He did go to Technical information first and they said it was a sales query and put him to sales.

There someone picked up the phone and immediately hung up again. So he called back. He got through to an agent. When he asked his question this sales person said " There is no future in IBurst you would be better of moving some were else" then slammed the phone down on him.

Thinking it was a joke or mistake or something he tried to call back and all he got was an engaged line. He tried for 2 hours and then finally got to someone again on the line. This new sales person said he has only been there 2 months and can not help out and put the phone down.

This has to leave someone with serious questions about what is happening with IBurst.
Click to expand...

no offense, but this does sound like a load of made up horse ****.

considering they are investing something like 350 million rand in Jan with their new roll out. so yeah.

if you said sentech i may have believed you
 
Don't believe it much either. The ACCOUNTS department are a bunch of retards ( I got charged for a modem I bought off a guy HERE (second hand) TWICE from Iburst) but their helpdesk has always gone the extra mile to help sort out (admitidly things they caused but still...) my problems.
 
I don't know about all this putting down the phone stuff, I have never before heard of anyone from iBurst putting the phone down on a customer.

Now it happens 4 times in a row to one guy? And waiting two hours, I have only ever waited about 1 minute calling the helpdesk...
 
Wish I was fibbing

I wish I was telling made up stories. I am on Sentech and was looking to move to IBurst. I sit right next to him so I am always asking him how things are going and what the speed is like. So when he told me he was calling them I did listen in on his side of the conversation. From what I heard and what he explained happened is as I put it down.

He also thought it was just some wrong extension or p!ssed off employee that is why he wanted to call back and speak to someone else. I wish I was making stories up but I am not the Professor.
 
Have you lodged the complaint with hellopeter yet? I'd be interested to hear there response.
 
Hi All

We are putting in a lot of effort to get our customer service right and this incident is unacceptable to us. All our incoming calls are recorded and I would appreciate the number he called from and an approximate time he made the call. I will then take care of this internally.

I really am sorry guys, this kind of thing makes me furiuos and I will not tolerate it.
 
Info

Hi Ed,

He is currently logging the problem on Hello Peter. Is it ok for me to PM you the details on his behalf.
 
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