Sigh MORE Neotel problems.

[Style]

Ive had so many problems with Neotel that Ive stopped to even bother to call the Customer Service center because they are as useless as pigs wearing lipstick.

I am coming to the end of my 2 year contract soon....what a nightmare...if I knew what it would be like I wouldnt have taken the chance in the begining. So, Prime Unlimited, never over 50K/sec. So much for all the promises.

I havent been contacted as regards with upgrading to Wimax, and since I havent yet, I am no longer interested. All of a sudden, my modem/phone/POS needs to be restarted every 10min because it starts on 3 bars which then just disappear leaving it as slow as a snail. Having to restart every 10min means I cannot play poker or anything that requires reliable online connectivity. If I call the support center and report it I will probably be told that its my own fault the device isnt functional. Should I give them a call and see what happens?

Any ideas how I can approach this? I am seriously so drained after 2 years of Neohell. Im def looking to cancel it soon, and might even need some help and advice on how to go about it and the pitfalls and roadblocks that might have to be faced...

Please guys.....really would appreciate some solid help here... how can I plan the best, quickest and easiest exit from this Non-customer centric disappointment....told you so's arent gonna be useful. lol

 

[Style]

55 views and not one reply. Thanks Team.

 

[Osiris85]

You can try doing what I did:

Call the callcentre. They record their calls right? So ( on recording ) you make it blatantly clear that you are currently not receiving a service from Neotel for which you signed a contract for , and since Neotel is uninterested in fixing the problem, Neotel is in breach of contract ( didnt say the last part, only the underlined part ) .

My problem got solved 10 minutes later.

I take it you paid a deposit when you signed on? Get the contract and look on it if it states that when you sign on, you actually PURCHASE the device ( which I doubt you will find ). Since you did not purchase the device as private property, the device is still the property of Neotel meaning they must stop w*nking about and replace the damn thing or send a technician out.

If all else fails, call the callcentre and tell them the problem will be fixed in 48 hours or you will notify the proper authorities.

I dont ***** around when I sign a contract and pay good money when all I get is sh*t service

 

[ShadowSA]

Style, I have the exact same problem. It stops working then you phone the support desk and they ask you to reboot. You humor them and then it works again for 10 minutes. I've installed the axesstel software I found somewhere on these forums, and the problems are with the towers. I'm on tower 188 at home, and when the signal is **** like today (sunday 10 oct 2010), it jumps between tower 188 and 184. Same when i'm at work, Jumps between 142 and 147 iirc. It's always the freakin towers, sometimes I can see the modem is not connected at max speed (12 Mbps) to the tower, but if you phone the helpdesk they blame the device.

Unfortunately I can only get 512 dsl, so for me this is still the only alternative. sigh.

 

[Neotel]

Hi Everyone.

I'm reading the below, and sad that the call centre is still failing to deliver prompt and effective service to the levels expected.
As always, im available, if you need to approach me directly.

Hugo
[email protected]

 

[furnic]

Just sent you mail..

Decent speeds at the moment from Neotel, but not holding thumbs for it to last, just wonder why it took 2 years to get to what it was supposed to be from the beginning.


PS Hugo - dont confuse people, you were reading the above

 

[MightyMuffinMan]

I had a similar problem and I got the contract 2 months ago. I basically recorded all my reference numbers and what was discussed. They didn't solve the problem. Than I told them I would like to cancel the contract as neotel was in "breach of contract" I specifically said this and I said I would refuse to pay the cancellation fee for the device as they were in breach and that if they did charge me than I would have to report the matter to ICASA and the consumer complaints commission.

Next day management phones me. Offers me 2 months free service for the next 2 months while they try to "rectify the problem". And if they cant solve it at the end than I cancel.

BTW after my first phone call I than requested an escalation and demanded a response within 1 week and the name of the supervisor assissting me. It should be noted that call centres do not make management decisions they merely answer your queries and log them, if you have a complaint that implies a problem that out of the normal operations of the company than you should request immediate escalation of the logged complaint. That's how all call centres work.