Silly Question on my Uncapped account.

[Francois Marais]

I have noticed that for some reason my sync speed can drop on some days.
Like last night I noticed that the max speed I would get out of my 2mbps account was about 1.5mbps.

It is not the first time this took place. Most of the time I can fix the sync speed issue by rebooting the router, the Magix fix my line do daa, but last night I could get nothing sorted on the line. Sync speed got stuck on 1536kbps.

I logged a task and it was fixed by AH somehow. Now the question is: Why does this happen. There are some times that the line will drop and then pick up (as soon as shaping kicks in) and had a few times when the shaping would happen, line would stop and I would have to kill the router for 5 minutes or more) and then some times it will resume data connections.

I just want to get a feel here if it is AH or Telkom that are responsible for the problem of the speed dropping down to a connection speed of 1536kbps

I have a brand new Netgear Router DGN220v4 if I am not wrong

 

[Totempole]

Lower sync speed is usually due to noise on the line. I consistently get a 2045K Download and 509K upload sync speed, unless there's a fault. It doesn't matter which ISP I use.

 

[Chevron]

I have noticed that for some reason my sync speed can drop on some days.
Like last night I noticed that the max speed I would get out of my 2mbps account was about 1.5mbps.

It is not the first time this took place. Most of the time I can fix the sync speed issue by rebooting the router, the Magix fix my line do daa, but last night I could get nothing sorted on the line. Sync speed got stuck on 1536kbps.

I logged a task and it was fixed by AH somehow. Now the question is: Why does this happen. There are some times that the line will drop and then pick up (as soon as shaping kicks in) and had a few times when the shaping would happen, line would stop and I would have to kill the router for 5 minutes or more) and then some times it will resume data connections.

I just want to get a feel here if it is AH or Telkom that are responsible for the problem of the speed dropping down to a connection speed of 1536kbps

I have a brand new Netgear Router DGN220v4 if I am not wrong

Basically if your actual router sync speeds drops it's Telkom.

 

[MGRobinson]

If the sync speed of you line drops it's an issue with your line or router - in your case you have a new router, therefore it will be your line.

Log a fault with Telkom or Afrihost for your line.