SIM Swap

[Dolby]

Surely when you request one, there should be no break in your service?!

I requested one at 15:35 and my old card went off about an hour back - but the new card says 'SIM now provisioned'.

111 is - as usualy - not helpful and says I should just wait - but my understanding is no break in service and as the old goes off, the new is active?!

PS Perhaps speaking too early, but I don't see it coming on *shrug* I see me waking up, without any signal whatsoever.

 

[Dave101]

Did a SIM Swap a few months back, I was told to keep switching the phone off and removing the SIM card and then replacing them all again about every half hour. Got my service back within two hours, dunno if this will help though

 

[phiber]

Have to pop the sim card, found out the long way with my iphone4.

 

[Dolby]

It's on. Thanks.

Thought they'd only kill the one card when the other gets activated ; didn't expect a break in service.

 

[Ockie]

It's on. Thanks.

Thought they'd only kill the one card when the other gets activated ; didn't expect a break in service.

That is in fact how it does work. When we perform a sim swop, a SMS is sent to your old sim to notify you of the event taking place on your line. The system then delays the process by two hours to give you a chance to contact customer care should this be fraudulent. Once the two hours is passed, the old card is de-activated and the new one activated. After two hours, you must switch the phone off that has your new sim in and reboot so that the sim can register on the network. If you keep the phone switched on while it displays "Sim registration failed", then it will keep on doing that untill you reboot the phone.