Sloooow Afrihost Capped

Hi

Sorry to hear you're having issues :(
We aren't seeing any general issues at the moment - have you run a few speedtests or traceroutes?
 
I was just about to get this. Isn't this supposed to be full line speed at all times?
 
akescpt said:
I was just about to get this. Isn't this supposed to be full line speed at all times?
Click to expand...

Indeed, our Capped accounts are unshaped 24/7 - so they'll operate at your full line speed.
If you do pick up issues we'll need to investigate this further.
 
kimbo said:
I have the same very slow speeds on Afrihost Business Uncapped :(
Click to expand...

Not great to hear :( I see you've posted in the Business thread - I'm about to visit that side of the forum now :)
This also looks exchange related though :(
 
What is the max utilization percentage on the three IPC nodes during the day respectively.

Have also experienced slow capped Afrihost accounts for the last month at two different clients in CPT.
 
Franna said:
What is the max utilization percentage on the three IPC nodes during the day respectively.

Have also experienced slow capped Afrihost accounts for the last month at two different clients in CPT.
Click to expand...

The percentages change on the network depending on the usage patterns - I can't discuss numbers I'm afraid. We don't slow down any of our Capped accounts, ever :)
 
Trace Route 1:

Tracing route to bbc.com [212.58.253.67]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.0.2
2 18 ms 11 ms 11 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6
.65]
3 75 ms 15 ms 25 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
4 20 ms 47 ms 13 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 14 ms 14 ms 19 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 214 ms 206 ms 211 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
7 178 ms 175 ms 175 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
8 187 ms 178 ms 178 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
9 * * * Request timed out.
10 231 ms 180 ms 178 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
11 205 ms 194 ms 193 ms 132.185.255.156
12 186 ms 180 ms 180 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

Trace Route 2 :

Tracing route to bbc.com [212.58.253.67]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.0.2
2 18 ms 11 ms 11 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6
.65]
3 75 ms 15 ms 25 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
4 20 ms 47 ms 13 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 14 ms 14 ms 19 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 214 ms 206 ms 211 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
7 178 ms 175 ms 175 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
8 187 ms 178 ms 178 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
9 * * * Request timed out.
10 231 ms 180 ms 178 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
11 205 ms 194 ms 193 ms 132.185.255.156
12 186 ms 180 ms 180 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.
 
I have the same problem. Mostly evenings and weekend. Worse in bad weather. I've logged a call for this already. Twice. No improvement. I am on a 10 Meg capped account but I can just as well downgrade to a 1 or 2 meg. It is much worse than my experiende wtih MWEB and Cybersmart.
Speed.JPG
Tracert.JPG
 
optics said:
I have the same problem. Mostly evenings and weekend. Worse in bad weather. I've logged a call for this already. Twice. No improvement. I am on a 10 Meg capped account but I can just as well downgrade to a 1 or 2 meg. It is much worse than my experiende wtih MWEB and Cybersmart.
View attachment 85935
View attachment 85937
Click to expand...

Sorry to say... but this is definitely an exchange issue :-(

You are going to have to contact telkom support and ask for a checkup on your line
 
I know this is going to be painful to hear but disconnecting Afrihost and connecting with 4MB Telkom uncapped solved the speed issue. This could only mean it was coming from Afrihost.

In all fairness this is not a common occurrance, just a hair-pulling experience when you need to do something urgently and the reason you have a capped account is to avoid a slow connection. The main reason I use capped accounts is to be able to download that email quickly when I need it or download an update or software when I urgently need it... or view that web page to give me the info I need quickly.
 
plugger123 said:
I know this is going to be painful to hear but disconnecting Afrihost and connecting with 4MB Telkom uncapped solved the speed issue. This could only mean it was coming from Afrihost.

In all fairness this is not a common occurrance, just a hair-pulling experience when you need to do something urgently and the reason you have a capped account is to avoid a slow connection. The main reason I use capped accounts is to be able to download that email quickly when I need it or download an update or software when I urgently need it... or view that web page to give me the info I need quickly.
Click to expand...

Strange? The first hop definitely pointed towards congestion. Why dont you try using the google public dns servers while this is happening, and seeing if that makes a difference.

8.8.8.8
8.8.4.4
 
@AfriGuy Now you know this statement is not TRUE..... go chat to your Critical Care dept.

AfriGuy said:
The percentages change on the network depending on the usage patterns - I can't discuss numbers I'm afraid. We don't slow down any of our Capped accounts, ever :)
Click to expand...
 
Dear Afrihost.

I can confirm I had the exact same problem as OP, at around the same time (13:20).
Ping tests showed severe packet loss (28 % ~ 70 packets sent). Testing with the Telkom guest account showed zero packet loss.


Speed test was also a disaster (0.4Mbps down on a 10Mbps line), but with telkom guest full speed was observed.

There was most certainly some sort of issue somewhere.

However, when I tested again, around 6 PM, all was fine.
 
Mr.Jax said:
Dear Afrihost.

I can confirm I had the exact same problem as OP, at around the same time (13:20).
Ping tests showed severe packet loss (28 % ~ 70 packets sent). Testing with the Telkom guest account showed zero packet loss.


Speed test was also a disaster (0.4Mbps down on a 10Mbps line), but with telkom guest full speed was observed.

There was most certainly some sort of issue somewhere.

However, when I tested again, around 6 PM, all was fine.
Click to expand...

I've tried with the Telkom guest account as was suggested by Afrihost but could not get it to work. Requested assistance from A/H did not work either as they fail to reply to my mail. I can only assume they don't know either. ;)
 
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