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Name: Izak Daniël Buys
Very un-satisfied customer:
My name is Izak Buys and I’m a Telkom ADSL customer.
I have had the same ADSL number and account for more than three years and at first I had a 2mb account but than about a year or so ago I upgraded to a 4mb account.
The 4mb line was 100% stable and worked as close as to be expected to 4mb (3,5mb to 4mb) for more than 6 months.
During the week of the 19th to 23rd of June 2017, contractors of Telkom started to dig a trench past the front of my property.
When I inquired to the reason for the trench, the foreman informed me that they are installing new pipes for additional Telkom / ADSL lines.
I asked the foreman very kindly not to damage and / or disturb my ADSL line / connection as I’m very satisfied with the speed and stability of the line. The foreman indicated than he will do his best.
On Tuesday (20/06/2017), the contractors damaged the water pipe to my house, which they repaired. On Wednesday (21/06/2017), the contractors damaged the power line to my house, which the municipality had to come and repair.
On Friday I realized that my ADSL line was very slow and intermittent.
I duly reported same to the 10210 call center and informed the consultant of the contractors who most like damaged the line.
A Telkom technician visited my property the next week indicating that the cause of the slow speed and intermittent connection was most likely a damaged cable and will report the situation to the relevant Telkom department.
A week later I received a sms indicating that my connection has been restored, which was not the case, the same problem persists.
Over the next EIGHT WEEKS I constantly and repeatedly reported the same problem with no resolution!!
I spoke to supervisions and to technicians alike, but my issue does not get resolved.
My equipment was tested by a technician with no issue found with my equipment.
In an effort to resolve the problem and out of an act of frustration I tested 3 different modems on the line, all with the same result.
Am I’m at wits' end!!!!!!!
Am I’m frustrated and I’m for a lack of better language I am PISSED OFF!!!
I get the feeling that Telkom either does not know what the problem is or Telkom just does not care!!!
I find it totally unacceptable that I have to struggle this much just to restore a service that I had.
Is there anyone how can possible assist with how I can get this issue resolved.
Thanks
Izak Buys
Name: Izak Daniël Buys
Very un-satisfied customer:
My name is Izak Buys and I’m a Telkom ADSL customer.
I have had the same ADSL number and account for more than three years and at first I had a 2mb account but than about a year or so ago I upgraded to a 4mb account.
The 4mb line was 100% stable and worked as close as to be expected to 4mb (3,5mb to 4mb) for more than 6 months.
During the week of the 19th to 23rd of June 2017, contractors of Telkom started to dig a trench past the front of my property.
When I inquired to the reason for the trench, the foreman informed me that they are installing new pipes for additional Telkom / ADSL lines.
I asked the foreman very kindly not to damage and / or disturb my ADSL line / connection as I’m very satisfied with the speed and stability of the line. The foreman indicated than he will do his best.
On Tuesday (20/06/2017), the contractors damaged the water pipe to my house, which they repaired. On Wednesday (21/06/2017), the contractors damaged the power line to my house, which the municipality had to come and repair.
On Friday I realized that my ADSL line was very slow and intermittent.
I duly reported same to the 10210 call center and informed the consultant of the contractors who most like damaged the line.
A Telkom technician visited my property the next week indicating that the cause of the slow speed and intermittent connection was most likely a damaged cable and will report the situation to the relevant Telkom department.
A week later I received a sms indicating that my connection has been restored, which was not the case, the same problem persists.
Over the next EIGHT WEEKS I constantly and repeatedly reported the same problem with no resolution!!
I spoke to supervisions and to technicians alike, but my issue does not get resolved.
My equipment was tested by a technician with no issue found with my equipment.
In an effort to resolve the problem and out of an act of frustration I tested 3 different modems on the line, all with the same result.
Am I’m at wits' end!!!!!!!
Am I’m frustrated and I’m for a lack of better language I am PISSED OFF!!!
I get the feeling that Telkom either does not know what the problem is or Telkom just does not care!!!
I find it totally unacceptable that I have to struggle this much just to restore a service that I had.
Is there anyone how can possible assist with how I can get this issue resolved.
Thanks
Izak Buys
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