Slow Fibre speeds

[shack shack]

Hi,
I have a 300 150 line I pay for...
Starting chatting Monday 13 July 2026 with Afrihost about slow speeds (10mbps up and 10 mbps down average)
Monday- chat-f7b247132794 and chat-4e8da7133079
Tuesday- Formal ticket gets logged DAS-193-11290---chat-618127135853
Wednesday- chat-cd9457140340
Thursday- chat-4f0537144168
And today- chat-adc847147325 with a new ticket logged 92ATK170726
Now I have two tickets with no resolution
@AfriGuy
@Afrigirl
Where to from here?

 

[Afrigirl]

Hi,
I have a 300 150 line I pay for...
Starting chatting Monday 13 July 2026 with Afrihost about slow speeds (10mbps up and 10 mbps down average)
Monday- chat-f7b247132794 and chat-4e8da7133079
Tuesday- Formal ticket gets logged DAS-193-11290---chat-618127135853
Wednesday- chat-cd9457140340
Thursday- chat-4f0537144168
And today- chat-adc847147325 with a new ticket logged 92ATK170726
Now I have two tickets with no resolution
@AfriGuy
@Afrigirl
Where to from here?

Hi.

Checking the ticket reference.

 

[Afrigirl]

Hi,
I have a 300 150 line I pay for...
Starting chatting Monday 13 July 2026 with Afrihost about slow speeds (10mbps up and 10 mbps down average)
Monday- chat-f7b247132794 and chat-4e8da7133079
Tuesday- Formal ticket gets logged DAS-193-11290---chat-618127135853
Wednesday- chat-cd9457140340
Thursday- chat-4f0537144168
And today- chat-adc847147325 with a new ticket logged 92ATK170726
Now I have two tickets with no resolution
@AfriGuy
@Afrigirl
Where to from here?

Hi.

No physical layer issue was detected with Openserve, but they have recreated the port.
How are the speeds currently?

 

[shack shack]

Morning,
It would appear Openserve have reset something/ or Afrihost...
I just discovered speeds were back up to what they should be...after the second ticket was created.
No contact from anyone to advise something has been reset and for me to test...
Guess whomever, just accepted that a client with an issue will regularly do a speed test and just see things are back to normal...
Thanks for looking into this..
Appreciated