slow speed in durban

Same with me around 40KB/S, upload around 1mb, and their support is non existent
 
bear101 said:
Same with me around 40KB/S, upload around 1mb, and their support is non existent
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Its ridiculous, I've been complaining about bad speeds since June last year, they always say a technician will get back to me, but literally no one follows up on my issue, and I get an auto survey asking me if my query has been resolved.
 
1337xLEGEND said:
Its ridiculous, I've been complaining about bad speeds since June last year, they always say a technician will get back to me, but literally no one follows up on my issue, and I get an auto survey asking me if my query has been resolved.
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I have the same issue and I am certain it is the Vodacom towers not being managed properly but Rain don't seem to want to look into it.
 
It's been poor in Durban since at least mid-May. I got rain in march just before lockdown, and it worked well. DL was usually between 5 and 10mbps, upload usually at 10. Now during the day DL is 0.5mbps, upload varies between nothing and 2-3mbps. Today at lunch time there was a moment when it worked well (don't know what they did) then an hour later back to crap.

Sadly there is no fibre in Glenwood, and Telkom tells me there is "no copper" so I could not relocate my trusty 8mbps ADSL line when we moved here in Feb.

Support is nonexistent. I got a reply on facebook this week (several weeks later) from them telling me they have consulted with engineers and i should "reboot my router and re enter the APN". What a joke. May as well be bots. In fact, bots would have more ideas.Screenshot_20200612_185734_eu.vspeed.mybroadband.jpg
 
Edit: I just noticed my 3 speedtests at lunch were on Cell C on my phone, so there was actually no improvement. My bad. Rain still blows.
 
jbroo said:
Edit: I just noticed my 3 speedtests at lunch were on Cell C on my phone, so there was actually no improvement. My bad. Rain still blows.
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last year Feb the speeds were phenomenal, 20+ mbps at night and 10 - 12 mbps during the day, few months later it dropped to 5-9 mbps day and 10-12 mbps night, and it remained stable for months.

Then on this past Sunday afternoon, I'm not sure what they did to their towers, but I now get 2mbps at night and 1mbps during the day.

I also tried re-entering the rain apn which doesn't do anything except re-establish a data connection to the same tower you were previously connected to but that was the only thing their customer support recommended we do when their live chat was working.

Wonder how long their customer support is going to be down for...
 
bear101 said:
Same with me around 40KB/S, upload around 1mb, and their support is non existent
Click to expand...
even if we game on these speeds the lag is unreal.
Youtube buffers at 144p resolution.
Speedtest sometimes refuses to load.
Its actually worse than 56k dial up.
Perhaps their taking advantage of their non-existent customer support by giving us bad speeds with no way of contacting them.
 
It's been really slow here in PE for the last few days. I think it's mostly daytime congestion, because it's better late at night / early morning.
 
MrJacques said:
It's been really slow here in PE for the last few days. I think it's mostly daytime congestion, because it's better late at night / early morning.
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I find it slowest between 5pm and about 9ish pm. I think it's congestion. Their towers and the 1800Mhz band just can't cope with the volume at certain times. I can't get 2600Mhz on the tower i connect to unfortunately, else that might have yielded better results.
 
If I force 2600 (band 38), Ican get a pretty poor connection to some distant tower, but it's even worse in speed. So band 3 it is...
 
I thought 2600mhz would solve the problem. I went to get some groceries the other day and on the way there I tested the speed 4-5 times around 5:45pm.
The 1st test was 10mbps, 2nd 12mbps and 3rd/4th 20-22 mbps.. didn't check the dBm, asu or band though
 
tested my speed now, and its 0.8 mbps down and 7.5 mbps up.. weird how fast up speed is compared to down
 
1337xLEGEND said:
tested my speed now, and its 0.8 mbps down and 7.5 mbps up.. weird how fast up speed is compared to down
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Congestion. After some serious aiming, checking optimiser and a home made antenna bracket for my XPol 6, I have much better signal on a new tower. Upstream is as high as 12-13mbps. Downstream hovers around 2-3mbps. Which can only mean congestion. As long as it is now stable with my improved signal, I can deal. What kills me is packet loss and dropouts.
 
1337xLEGEND said:
even if we game on these speeds the lag is unreal.
Youtube buffers at 144p resolution.
Speedtest sometimes refuses to load.
Its actually worse than 56k dial up.
Perhaps their taking advantage of their non-existent customer support by giving us bad speeds with no way of contacting them.
Click to expand...

I agree with them taking advantage.

It was so bad, I need to download and upload like 50mb video clips for our organization, eventually had to take out my MTN Sim from my cellphone load top up data which is another cost, and use the mtn sim on my b618 router speeds where amazing on mtn.

I remember the days of the 56k dial up, as much it was slow, at least we knew it cant get worst, we living in the age of 5G, but providers cant get their 4G towers to be proactive and not come up with excuses of " It a Congestion issue"
 
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