LoneGunman
Expert Member
this'll be familiar to forumites with long memories.
Just spoke to Sheila at the helpdesk, she says "As for as the slow speeds go, we've received word from the technicians that they estimate a time frame of a week, in order to fix the slow speeds."
I ask well what exactly is wrong? "They don't know, but they have told us that it'll take a week or so to fix it, because they don't know what the problem is."
I ask her to please put this in writing to me. she says she'll need to get someone in a managerial position to do it, so that they can 'phrase it right' - I say I'm just after what you've said to me, in writing - nothing fancy' . She takes my email address and says she'll do this.
Started writing this, decided to call them back, and speak to whoever's in charge of the helpdesk, to hear what they say - I get through to Smitty, who says ETA of 3 - 5 days, because the engineers need to work, and its either a case of make a deliberate slowdown, or switch everything off - so they're going with a slowdown.
Get put through to Shaun Green, who confirmed this - he's rightfully rather freaked out, and awaiting calls back from Luis, who's in the hotseat bigtime now.
I guess the helpdesk are also getting swamped now with calls. Shaun says keep an eye on the wbs incident page, and also maybe there'll be an email sent out to everyone.
I suggested to him that for wbs's initially amazingly smooth and stable network to degenerate like this, is either a result of some additional change, like the capping software they put in, or else its sabotage action by That Company We Prefer Not To Name - he laughs and says he wishes he knew..
Hopefully this is all temporary..
the Battle for Helm's Deep is over, the Battle for Middle Earth, would seem to have begun...
Just spoke to Sheila at the helpdesk, she says "As for as the slow speeds go, we've received word from the technicians that they estimate a time frame of a week, in order to fix the slow speeds."
I ask well what exactly is wrong? "They don't know, but they have told us that it'll take a week or so to fix it, because they don't know what the problem is."
I ask her to please put this in writing to me. she says she'll need to get someone in a managerial position to do it, so that they can 'phrase it right' - I say I'm just after what you've said to me, in writing - nothing fancy' . She takes my email address and says she'll do this.
Started writing this, decided to call them back, and speak to whoever's in charge of the helpdesk, to hear what they say - I get through to Smitty, who says ETA of 3 - 5 days, because the engineers need to work, and its either a case of make a deliberate slowdown, or switch everything off - so they're going with a slowdown.
Get put through to Shaun Green, who confirmed this - he's rightfully rather freaked out, and awaiting calls back from Luis, who's in the hotseat bigtime now.
I guess the helpdesk are also getting swamped now with calls. Shaun says keep an eye on the wbs incident page, and also maybe there'll be an email sent out to everyone.
I suggested to him that for wbs's initially amazingly smooth and stable network to degenerate like this, is either a result of some additional change, like the capping software they put in, or else its sabotage action by That Company We Prefer Not To Name - he laughs and says he wishes he knew..
Hopefully this is all temporary..
the Battle for Helm's Deep is over, the Battle for Middle Earth, would seem to have begun...
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I am getting tired of sticking round when we dont see anything coming out of this!
My tower tonight 