Slower line speed after exchange upgrade

[Keegan]

She says they are working on the exchange. Port reset didn't do anything.

Which area are you in? Edenvale perhaps?

 

[Rickster]

OP, you said you are with Afrihost, who is TICSA?

 

[vicv]

OP, you said you are with Afrihost, who is TICSA?

Afrihost Speedtests show the provider as TICSA

 

[Jhbgirl]

Afrihost Speedtests show the provider as TICSA

No idea. Am with afrihost yes.

 

[Jhbgirl]

Which area are you in? Edenvale perhaps?

Nope in the far west

 

[Jhbgirl]

I suspect Telkom has issues with our exchange and just stuck everyone on 1MB for the holidays. *tin foil hat*

 

[Keegan]

Nope in the far west

Alrighty, only see exchange maintenance being done in Edenvale, weird.

 

[Jhbgirl]

Hey at least I'm unshaped so there is that!

 

[Keegan]

I suspect Telkom has issues with our exchange and just stuck everyone on 1MB for the holidays. *tin foil hat*

Haha

 

[adam_g]

Alrighty, only see exchange maintenance being done in Edenvale, wired.

What exchange in edenvale im on 011 453

 

[Keegan]

What exchange in edenvale im on 011 453

 

[Rickster]

Well 479 ms is obviously a problem.

 

[adam_g]

View attachment 89403

Funny thing is ive had connection the whole day? lol confusing

 

[JonesY]

Sorry i would just like to hijack this for a quick reply

Use the forums search function?

 

[JonesY]

She says they are working on the exchange. Port reset didn't do anything.

Your modem stats show that the upgrade - from 4mbps to 10mbps - hasn't completed, or at least not yet for you. Port resets won't do anything here; not sure why most default to this advice straight off the bat.

 

[JonesY]

just stuck everyone on 1MB

How do you connect from modem to computer? Disable the wifi function on your modem; connect one computer to it via Ethernet connection and test your downloads again.

 

[Jhbgirl]

Called them again today because the problem still persists and was told if we call the nr ending on 17 again they have the right to suspend our service....
Sat on hold for 1.5 hrs with the other nr and no one anwered.

 

[vicv]

Called them again today because the problem still persists and was told if we call the nr ending on 17 again they have the right to suspend our service....
Sat on hold for 1.5 hrs with the other nr and no one anwered.

Wow that sucks