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Managed to break of the little connector on the modem's end....
What a way to start the weekend!
Bad news, bud:
The tiny "ring" part of the pigtail that is stuck inside the connector on the modem prevents you from attaching a new pigtail!
It happened to me. iBurst couldn't (or wouldn't) help.
I took the modem to a jeweler. Even they couldn't get the stuck bit removed.
Modem still works. It just can't attach to any antenna anymore.
Why don't you rather spend the money on a used modem instead and have iBurst assign it to your user account?
(You can have up to two modems assigned to the same iBurst username.)