I have purchased a few items from One Deal A Day with no issues,
so I had confidence in the products that they advertised and sold.
I saw an ad for a smart watch, which was advertised as having various functions such as heart rate monitor, etc.
I do exercise on a regular basis and was keen to have a device that could measure heart rate, number of steps, etc.
I assumed that this would be more convenient than using my smart phone for such data.
I initially used it for step counting, and that seemed to work acceptably.
Thereafter I tried the heart rate function.
I used it a few times, but the numbers did not make sense - they varied greatly when used in a short space of time.
I did a comparison with the heart rate app on my phone, and the numbers did not agree.
Eventually I took the device off and put it on the table.
Heart rate functions were showing readings while on the table!!
Other functions, such as blood pressure and blood oxygen level were also giving readings while on the table!!
I got in touch with One Deal a Day to request a refund: I haven't received a response to my email.
Whatsapp requested that I log the issue with another Whatsapp number, which also requested that I use another number.
After a few days I got a response that a video of the issue should be sent.
This after a full description of the issue was specified.
I did forward pics of the readings for the functions of the device while on the table.
For comparison I supplied them with an actual hear rate reading from my phone app, which differed from the "smart watch".
I've received a response from them, again after a few days that the return should have taken place within 7 days.
However, their responses took more than 7 days.
Also, they acknowledge that the device is under warranty.
They want me to courier it back to them for assessment in order to repair or replace it.
I do not want a repair or replacement: this device obviously does not read a user's heart rate.
It does not read blood pressure or blood oxygen level.
I also will not spend money on courier fees to return this product to them.
It was falsely advertised as having functions that it does not.
To now insist that I send it to them at additional cost is unacceptable.
I do not want it assessed, I do not want it repaired.
I want One Deal a Day to arrange collection and to refund me so that I can buy a device that works.
Selling this device with the description that it has functions that it does not is a scam!!
I am extremely disappointed with the backup service that I have received.
Has anyone else had an experience like this, and how did you get it resolved?
so I had confidence in the products that they advertised and sold.
I saw an ad for a smart watch, which was advertised as having various functions such as heart rate monitor, etc.
I do exercise on a regular basis and was keen to have a device that could measure heart rate, number of steps, etc.
I assumed that this would be more convenient than using my smart phone for such data.
I initially used it for step counting, and that seemed to work acceptably.
Thereafter I tried the heart rate function.
I used it a few times, but the numbers did not make sense - they varied greatly when used in a short space of time.
I did a comparison with the heart rate app on my phone, and the numbers did not agree.
Eventually I took the device off and put it on the table.
Heart rate functions were showing readings while on the table!!
Other functions, such as blood pressure and blood oxygen level were also giving readings while on the table!!
I got in touch with One Deal a Day to request a refund: I haven't received a response to my email.
Whatsapp requested that I log the issue with another Whatsapp number, which also requested that I use another number.
After a few days I got a response that a video of the issue should be sent.
This after a full description of the issue was specified.
I did forward pics of the readings for the functions of the device while on the table.
For comparison I supplied them with an actual hear rate reading from my phone app, which differed from the "smart watch".
I've received a response from them, again after a few days that the return should have taken place within 7 days.
However, their responses took more than 7 days.
Also, they acknowledge that the device is under warranty.
They want me to courier it back to them for assessment in order to repair or replace it.
I do not want a repair or replacement: this device obviously does not read a user's heart rate.
It does not read blood pressure or blood oxygen level.
I also will not spend money on courier fees to return this product to them.
It was falsely advertised as having functions that it does not.
To now insist that I send it to them at additional cost is unacceptable.
I do not want it assessed, I do not want it repaired.
I want One Deal a Day to arrange collection and to refund me so that I can buy a device that works.
Selling this device with the description that it has functions that it does not is a scam!!
I am extremely disappointed with the backup service that I have received.
Has anyone else had an experience like this, and how did you get it resolved?