SNR problems

[Flanders]

My line has been great for a few years now and I've had the sheer pleasure of not dealing with endless faults, callouts and general incompetence. Now though, since getting back in early Jan, my line is acting up. During the day, for the most part it's ok but at night time (I suspect when the temperature drops?) my connection drops constantly. I've checked my router status and sure enough it's low SNR causing de-sync.

Right now at 2:45pm, sync is maintaining (barely I'm sure). Numbers are:
Us Rate (Kbps): 1023
Ds Rate (Kbps): 10235
US Margin: 7
DS Margin: 18

At night, the DS margin will fall below 10 and then inevitably below 6 where I will begin tearing my hair out again.

- Before calling Telkom, is there anything I can do to improve the situation?
- How does Telkom deal with this sort of thing these days? I'm actually dreading calling them up because in the past (pre 2010 ish) all they would do is drop my line speed even if I specifically asked them not to. This was their standard method of dealing with a noisy line. Can I actually call them up and get someone to find the source of the problem?

 

[Jah]

I've had better luck complaining about the voice line being noisy (as opposed to adsl sync dropping). Hopefully you can hear it when on the phone.

 

[sybertiger]

well good luck!!!
same problem as you

and dropping line speed to fix it,is still they way they do it :/

wanted to drop me from stable 10(when it worked perfectly) ,noise started being a problem
now they say i should be on 4 to be stable as im to far for 10...

so GOOD LUCK!!!

 

[Flanders]

well good luck!!!
same problem as you

and dropping line speed to fix it,is still they way they do it :/

wanted to drop me from stable 10(when it worked perfectly) ,noise started being a problem
now they say i should be on 4 to be stable as im to far for 10...

so GOOD LUCK!!!

FFS!

You see, this is what I've been worried about. That's exactly it! ^

5 odd years of perfect performance but now suddenly I'm too far from the exchange for that sort of speed?? What, did the exchange just get up and move? Because I sure as hell didn't. I remember the first time some arrogant call center twit told me this and just flat out refused to listen to me.

 

[Mr.Jax]

I had the same problem.

I logged a fault stating that my line drops intermittently (which it did). EDIT: MAke it clear to them that this only seems to happen when it e.g. 'Rains' or 'in the evenings' or 'when its windy' *hint hint*

When the techie came out, i first showed him all the SNR stats (the good and the bad), which convinced him that there's really a problem somewhere. Techie found the problem and fixed it up nicely I just hope the techie you get, can be convinced...

However, before you log a fault, check and double check all the wiring inside the house. If telkom finds a fault in the inside wiring, you will pay for the call out.

Good luck.

 

[Flanders]

I had the same problem.

I logged a fault stating that my line drops intermittently (which it did). EDIT: MAke it clear to them that this only seems to happen when it e.g. 'Rains' or 'in the evenings' or 'when its windy' *hint hint*

When the techie came out, i first showed him all the SNR stats (the good and the bad), which convinced him that there's really a problem somewhere. Techie found the problem and fixed it up nicely I just hope the techie you get, can be convinced...

However, before you log a fault, check and double check all the wiring inside the house. If telkom finds a fault in the inside wiring, you will pay for the call out.

Good luck.

Ok, thanks. Will give this a try and I'll get screenies of the variation on SNR to show 'em.