So long iBurst...

[evilspinach]

After being a client since pre-launch (what's that, three or four years now?) I've watched this company slip more and more off the deep-end. All their accounting blunders hadn't really bugged me until this year when my connection finally started suffering as well. Bad connection, appalling accounts department and their stupidly revised top up prices now = too much for me to deal with.

Accounting blunders included these, off the top of my head:
Being charged activation before the activation charge was even implemented.
Being double/triple billed on several occasions.
Being charged for the wrong package on numerous occasions.
Being charged for someone else's package as well as mine.
Being accused of not "paying" when THEY debit my account (and they actually had debited me, so I don't know how the hell they operate).
And having updated my email address and physical/postal address +15 times over the past 3 years only for them to keep sending invoices to the address I signed up with. I even went to the limits of cancelling and resigning up one time, thinking they couldn't screw that one up... So much for that, if I recall, I got another double debit for my efforts The last time I saw an invoice was about 2 years ago when I went to fetch mail from the old address.

So, with zero confidence left in this sad excuse for a company, I've buckled and gone for ADSL, which should be installed sometime next week.

Thank you for a semi decent connection until the beginning of this year, iBurst, its the only service you got right (and I seemed lucky to get that much, it seems)... I can't wait to be free of this ghastly company. Hopefully they'll stop billing me once I send my cancellation. Idiots.

 

[d3th_n1gG4]

about time you saw the light you crusty nub

 

[ads]

Hopefully they'll stop billing me once I send my cancellation.

If you're paying by debit order, it's not so easy. Send them a formal letter instructing them to cancel your service with immediate effect and to cancel the debit order. Copy this letter to your bank, and then follow up with the bank, if needs be, to get the debit order cancelled. Don't expect any response from iBurst. They don't respond to cancellation requests. If this doesn't work, move again, close all your bank accounts, and perhaps get a new identity.

Anyone got any suggestions for what to do with an old iBurst modem? Doorstop?

 

[evilspinach]

Heh, that's what I am worried about too. I was thinking of downgrading to that silly 40mb or free(?) 10mb package then cancel so that, at most, I get hit for R50pm. Seems ludicrous that people have to resort to cancelling debit orders with their banks just to shake loose of this company instead of relying on iburst to actually do their jobs.

I'm actually so paranoid of their incompetence that if they allow me to downgrade to the FreeFlo jobbie I'll unplug the modem and leave it boxed up with a lawyer in case they try bill me for mystery data used at their lovely PPU pricing.

 

[ike]

u took too long. had iburst for a little while meself. then my bandwidth was disappearing, but i kept recharging until 1 day my 1gig disappeared in a day and i asked them what was going on. they then gave me some fancy graph explaining how i gobbled my bandwidth up. except that graph had usage on days that i had bn throttled. they couldnt explain that, & werent too bothered. so gave them 1 month notice (the beauty of prepaid!) & never seen them since.

what 2 do with the modem? keep it until someone with half a brain buys them up & changes the whole staff complement! idiots! if only they had realised how i got everyone within earshot 2 use iburst. now obviously im doing the opposite!

 

[RazedInBlack]

u and i asked them what was going on. they then gave me some fancy graph explaining how i gobbled my bandwidth up. except that graph had usage on days that i had bn throttled. :QUOTE]

They tend to do that!!!