Solarman App missing historic data

[zamlaurie]

Since 2 April, my Solarman app no longer reports Comsumption, Grid Energy or discharge energy on the Monthly bar graph correctly, and Monthly values are also not correct (and I suspect yearly ones also)

The bar graph will show the current days value, and then from the next day it "dissapears".

Anyone seen this and know what the issue might be? Note I am also running a RS485-USB converter in paralell to the Solarman to extract data via node-red on an Raspberry PI. Those values are correct.

 

[AchmatK]

Since 2 April, my Solarman app no longer reports Comsumption, Grid Energy or discharge energy on the Monthly bar graph correctly, and Monthly values are also not correct (and I suspect yearly ones also)

The bar graph will show the current days value, and then from the next day it "dissapears".

Anyone seen this and know what the issue might be? Note I am also running a RS485-USB converter in paralell to the Solarman to extract data via node-red on an Raspberry PI. Those values are correct.

View attachment 1292230

What is your time settings on your inverter?

Do not have a tick in sync time.

 

[zamlaurie]

I did have it on, then I turned it off (and corrected the time which was about 8 minutes out) and the same thing happened the next day

 

[AchmatK]

Also check your time zone on your plant settings on the app.

I had a similar issue about a year ago.

 

[zamlaurie]

App timezone is fine. I have now also checked my router as per https://energytalk.co.za/t/sunsynk-technical-user-support/860/14 and found that it was set to +3 instead of +2.. maybe that is the reason. Have set the router timezone to +2 now, and restarted everything, including the inverter, will see tomorrow

 

[zamlaurie]

I made 2 changes.
1: Fixed router timezone (was +3 instead of +2)
2: changed timezone in app from Namibia +2 to Harare/Pretoria +2, then restarted everything with time sync set to "on" on the sunsync inverter and it is working again

 

[AchmatK]

I made 2 changes.
1: Fixed router timezone (was +3 instead of +2)
2: changed timezone in app from Namibia +2 to Harare/Pretoria +2, then restarted everything with time sync set to "on" on the sunsync inverter and it is working again

You will need to remove the time sync on the inverter.

It will give the same issue in a few months time when DST changes. The inverter time will change as it does not recognise that the timezone we are in does not use DST.

 

[zamlaurie]

ok, will do, thanks Achamat!