Someone from MTN please advise!

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mancombseepgood

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Please post MTN's policy regarding VOIP here.
I have been told by MTNSP reps that it is illegal and that there is a fine. They told me to dial 155 from my MTN phone to confirm policy and details. I can't get through. THis is very important as I beieve the public is not aware of this.

Please post basic details here.
Thanks!
 
From
http://mybroadband.co.za/vb/showpost.php?p=383963&postcount=10
http://mybroadband.co.za/vb/showpost.php?p=383963&postcount=10http://mybroadband.co.za/vb/showpost.php?p=387490&postcount=5

VOIP
Check the thread on VOIP. VOIP is now legal with ICASA, so why should I pay more to use it (R25 per MB?) Is MTN trying to protect revenue? Because the statement on your website seems to be hiding behind regulatory issues (like you're not allowed by the law to carry VOIP). Come clean on this please.
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(i)VOIP: currently we do not seprate VOIP traffic from any other, and do not apply the charging model. The issue really is quality and whether we can offer the same levels of quality for VOIP traffic as we do for our normal voice traffic. This will have to be done with substantial investment in network elements to ensure the standards that our customers have come to expect from MTN. Should customers want VOIP specifically we will then have to apply a charging model for it ( as specified on the web), and also ensure that it operates in a manner that is reliable, always available and of sufficient quality. At the moment this is at a permium because a great deal of investment is always needed at the start of a new technology.
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Fines

Cube said:
That bit about maintaining standards and whatnot is plain old PR B*llsh*t.

They don't want you doing it. But you can.
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I am told the fine is R25 per meg of voip traffic. Anyone been fined yet? Personally I just won't upgrade my 100meg data package because of this. I'll just get a new Voda one. Fine or no fine - out of principal
 
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Vodacom also say they reserve the right to charge you more for voip. R1/MB. Neither Vodacom nor MTN are enforcing this though.

Edit:
That is R10/meg. Sorry about the typo
 
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Do you have a link?

nicovdw said:
Vodacom also say they reserve the right to charge you more for voip. R1/MB. Neither Vodacom nor MTN are enforcing this though.
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I heard it was R10 per meg...?
 
EdRobinson said:
I heard it was R10 per meg...?
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Yes, I think that was a typo. R1 would be cheaper than their normal data rate, which is R2 per meg ;-)
 
If you take a peek at the Vodacom 3G thread, you will see Vodacom now allow VOIP with no extra charges. I wonder when, if ever ever, will MTN catch a wake up and start focusing on customers? Ah wait, prolly never, as they don't even bother reading a forum...so much like Telkom
 
VOIP on MTN

The question was formally answered here:
http://www.mybroadband.co.za/vb/showthread.php?t=33574&highlight=VOIP

(i)VOIP: currently we do not seprate VOIP traffic from any other, and do not apply the charging model. The issue really is quality and whether we can offer the same levels of quality for VOIP traffic as we do for our normal voice traffic. This will have to be done with substantial investment in network elements to ensure the standards that our customers have come to expect from MTN. Should customers want VOIP specifically we will then have to apply a charging model for it ( as specified on the web), and also ensure that it operates in a manner that is reliable, always available and of sufficient quality. At the moment this is at a permium because a great deal of investment is always needed at the start of a new technology.
 
Yeah.. but...

Insider said:
The question was formally answered here:
http://www.mybroadband.co.za/vb/showthread.php?t=33574&highlight=VOIP

(i)VOIP: currently we do not seprate VOIP traffic from any other, and do not apply the charging model. The issue really is quality and whether we can offer the same levels of quality for VOIP traffic as we do for our normal voice traffic. This will have to be done with substantial investment in network elements to ensure the standards that our customers have come to expect from MTN. Should customers want VOIP specifically we will then have to apply a charging model for it ( as specified on the web), and also ensure that it operates in a manner that is reliable, always available and of sufficient quality. At the moment this is at a permium because a great deal of investment is always needed at the start of a new technology.
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What does the above actually mean in english... as I mentioned, I was told yesterday by MTNSP that VOIP is illegal and there is a fine.
 
It means

EdRobinson said:
What does the above actually mean in english... as I mentioned, I was told yesterday by MTNSP that VOIP is illegal and there is a fine.
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There is no "fine" or adapted rates at the moment and people are free to use VOIP over GPRS. There is however no guarantee of voice quality or being able to interface to any VOIP user worldwide at a serviceable level.

I am sure any change in this approach will be communicated before it happens.
 
Well..

Insider said:
There is no "fine" or adapted rates at the moment and people are free to use VOIP over GPRS. There is however no guarantee of voice quality or being able to interface to any VOIP user worldwide at a serviceable level.

I am sure any change in this approach will be communicated before it happens.
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It's good to know, thanks for the link, insider... but it would be nice to have it on paper in policy before I upgrade to a gig package. I'd hate to do the spend and then find out that I can no longer use it for VoIP which is one of my primary reasons for Broadband.
 
There is however no guarantee of voice quality or being able to interface to any VOIP user worldwide at a serviceable level
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I thought this was what skype was all about - you take your chances on voice quality - if the network is running sufficiently without too much load you get a good call - if not tough - it's not like you're paying for it.

Whereas the cell companies are using this 'new technology' excuse to boost prices - any excuse will do :rolleyes:
 
Well said

kilo39 said:
I thought this was what skype was all about - you take your chances on voice quality - if the network is running sufficiently without too much load you get a good call - if not tough - it's not like you're paying for it.

Whereas the cell companies are using this 'new technology' excuse to boost prices - any excuse will do :rolleyes:
Click to expand...
...
 
I dont think that MTN will charge differently for VOIP then any other data. It will be to much head aches to split bill the traffic and since some of the larger service providers in the mobile space in the EU dont even bother, why go through all the pain to up set the customer on the street. But lets wait and see what they have to say.
 
Then a post on the forum should have indicated so.

Regardless of whether an mtn rep is here, the response is the same... :(
 
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