Something really wrong with MetroFibre.

[Jackal65]

In the beginning MetroFibre use to treat customers well. We got what we paid for and if we reported a problem we use to get a reply within the hour letting us know what is happening.

This change... As proven by MyBB Metrofibre no longer supports customers via email. Well they also don't support customers via phone call, or any of the many WhatsApp portals.

It became a really bad relationship overnight. To be clear this is not a cheap service they are selling and they already increase prices from last year. But the more we pay the les we get and it is clear that consumers have no protection against these bad practices.

We are paying full price for a 8th of the promised speeds meaning it is useless. It is a big problem but no one is addressing it. Maybe MyBB must investigate the consumer council.

If the consumer council was doing its job, no provider would take these chances. It is because customers have no protection that this continues.

 

[PaulGherkin]

This is what happens when a South African company gets too big for it's shoes. The directors get to move into paperwork fairy land complete with golden watches, MOET CHANDON on tap, and lots and lots of gravy. Fuuuuuk the customer, they're just a bag of money... shame if Koos goes, more idiots and morons waiting to sign up.

Vote with your wallet already bro...

 

[PBCool]

In the beginning MetroFibre use to treat customers well. We got what we paid for and if we reported a problem we use to get a reply within the hour letting us know what is happening.

This change... As proven by MyBB Metrofibre no longer supports customers via email. Well they also don't support customers via phone call, or any of the many WhatsApp portals.

It became a really bad relationship overnight. To be clear this is not a cheap service they are selling and they already increase prices from last year. But the more we pay the les we get and it is clear that consumers have no protection against these bad practices.

We are paying full price for a 8th of the promised speeds meaning it is useless. It is a big problem but no one is addressing it. Maybe MyBB must investigate the consumer council.

If the consumer council was doing its job, no provider would take these chances. It is because customers have no protection that this continues.

Hi, Maybe let us know what your setup is like and maybe the community can help you fix the issue?

 

[Jackal65]

Hi, Maybe let us know what your setup is like and maybe the community can help you fix the issue?

I checked it is not my setup. I did a reset on all the routers and did a speed test each time. But after sending messages to every number I have someone got back to me and the problem was fixed in no time. So if it was my router, cables or even my devices they wouldn't have been able to fix it remotely. I think it is the soft cap they push on us to limit our speeds artificially. We all know the provided hardware is capable of very high speeds so we are slowed down artificially so that they can implement speed plans.

We all know they can provide much higher speeds at almost no cost to them but as mentioned before managers, investors and COs eat gold and live lavishly while the rest of us fight for survival. In short it doesn't have to be this way it is just they make it this way.

 

[cavedog]

I checked it is not my setup. I did a reset on all the routers and did a speed test each time. But after sending messages to every number I have someone got back to me and the problem was fixed in no time. So if it was my router, cables or even my devices they wouldn't have been able to fix it remotely. I think it is the soft cap they push on us to limit our speeds artificially. We all know the provided hardware is capable of very high speeds so we are slowed down artificially so that they can implement speed plans.

We all know they can provide much higher speeds at almost no cost to them but as mentioned before managers, investors and COs eat gold and live lavishly while the rest of us fight for survival. In short it doesn't have to be this way it is just they make it this way.

What is the issue though? Slow speeds all the time only certain times or packet loss?

 

[PBCool]

I checked it is not my setup. I did a reset on all the routers and did a speed test each time. But after sending messages to every number I have someone got back to me and the problem was fixed in no time. So if it was my router, cables or even my devices they wouldn't have been able to fix it remotely. I think it is the soft cap they push on us to limit our speeds artificially. We all know the provided hardware is capable of very high speeds so we are slowed down artificially so that they can implement speed plans.

We all know they can provide much higher speeds at almost no cost to them but as mentioned before managers, investors and COs eat gold and live lavishly while the rest of us fight for survival. In short it doesn't have to be this way it is just they make it this way.

Glad to hear it. Typically, we don't come across any limitations from the FNOs. If there is, it's unplanned or some sort of outage that causes congestion somewhere.

And for other capacity these days, it's typically cheaper to just buy more capacity vs. implementing systems to throttle people.

 

[Went_For_Beer]

FTTH is a best effort service, yes it faster and more stable than DSL but still the same product. Why would they go out of their way for your sub R1000 p/m when FTTB and Enterprise users pay 10x what you do with proper SLA's

 

[PaulGherkin]

FTTH is a best effort service, yes it faster and more stable than DSL but still the same product. Why would they go out of their way for your sub R1000 p/m when FTTB and Enterprise users pay 10x what you do with proper SLA's

Typical SA mentality that- best effort is actually just BS, it's an excuse.

 

[PBCool]

Typical SA mentality that- best effort is actually just BS, it's an excuse.

Not really UK and US base services on potential bandwidth, which is basically best effort.

SAs typical delivery performance with ftth is higher than most countries.

The major differentiator is just that they base almost everything on 1Gbps, so that when it's below that in real world, it doesn't matter as much. France offer 10G last mile, but you typically wouldn't ever have that available to you.

 

[PaulGherkin]

Not really UK and US base services on potential bandwidth, which is basically best effort.

SAs typical delivery performance with ftth is higher than most countries.

US based services will generally perform because in the US you run the risk of a lawsuit if you under-deliver.
In the UK yes, I have had direct contact with someone who is suffering with poor bandwidth- believe it or not BT are just as bad if not worse than Telkom. And FTTH there is not as prolific as here, we're actually very lucky.

 

[cavedog]

US based services will generally perform because in the US you run the risk of a lawsuit if you under-deliver.
In the UK yes, I have had direct contact with someone who is suffering with poor bandwidth- believe it or not BT are just as bad if not worse than Telkom. And FTTH there is not as prolific as here, we're actually very lucky.

Not really. US and EU based services will perform very well because even if they have a lossy line they will still get good service as most if not all services are usually within 30ms or so best afford is well within the range of almost bought service speeds.

 

[PaulGherkin]

I disagree on a few common points.
I've been overseas, and granted it was a bit of a while ago that I had any experience in the US, the reality is not about ping, I am talking about actual throughput and the products working as advertised.

Let's talk about MWEB and Afrihost- they are STILL throttling at Netflix hours. That's just plain poor crap service, because their shareholders are greedy. That's my point!

Cool Ideas still has a good customer service level. Vox couldn't care one iota about me. The list goes on and on.. Vox is so bad now I can't even get faults logged

 

[cavedog]

Let's talk about Afrihost- they are STILL throttling at Netflix hours. That's just plain poor crap service, because their shareholders are greedy. That's my point!

That is not true though.

 

[Kyoto]

Been with MFN since they installed in our estate in 2018, i have been upgraded to 1G/s, just did a speed test direct of the router.
I get what I pay for.

 

[DStvNothingOn]

I don't often agree with @PBCool but on this I very much do.
My folks live in the UK and I spend a fair amount of time bouncing back and forth.
The whole UK customer facing telecoms industry very far behind SA, copper is still king, ADSL, VDSL etc still very present.
FTTH is more often FTTC then you have VDSL if lucky G.Fast. Fibre is all aerial. All services are best effort speed only and mean it.
There is zero to no cell signal everywhere, walk in to a shop and you out of signal, take step to the side and the signal gone.

Not really UK and US base services on potential bandwidth, which is basically best effort.

SAs typical delivery performance with ftth is higher than most countries.

The major differentiator is just that they base almost everything on 1Gbps, so that when it's below that in real world, it doesn't matter as much. France offer 10G last mile, but you typically wouldn't ever have that available to you.