Something Wrong In The iBurst Accounts Department

[ppsking]

I noticed only last month that my debit order was not going through on my bank statement. I contacted the accounts department number on the website and talked to somebody on the helpdesk (looks like there is no direct line to the accounts department).

They mentioned to me that some subscriber's debit order information was lost and that they will correct this error. This meant that I would have paid two months immediately and a week later my October invoice. This morning I checked my bank statement again and noticed that my July, August, September AND October invoices were still not billed to my bank account.

I also requested that my debit order go through on the 1st of each month. I received an email that it has been changed. How can it be changed if the debit order is not even going through?

And I guess iBurst will either cancel my connection on the most critical time because "I did not pay my account", or they will take R2,400 from my account all at ones. This will put me in the red BIG TIME!

 

[Jongi]

Same thing happened to me (2 months). The one for last month went through though. I've emailed and left numerous messages for them to get back to me as to how we will resolve this.

 

[Jongi]

BTW you can probably ask them to pay them off in instalments.

 

[LandyMan]

I don't even bother trying to sort out my accounts anymore. It is futile. I don't even think their accounts department knows the difference between debit and credit, never mind how to get Debit orders to go through

 

[Donovan]

And I guess iBurst will either cancel my connection on the most critical time because "I did not pay my account", or they will take R2,400 from my account all at ones. This will put me in the red BIG TIME!

So you noticed that they weren't charging you, and thought the best course of action was to spend that money? Why not just leave it in your account? That way it wouldn't have mattered if they took the whole lot at once...

I mean obviously they should get it right, but it's not their problem if you spent the money that you knew you'd have to pay over to them.

 

[fishfly]

yeah I know someone who had their account screwed up by iburst accounts dept...

for 3 months he wasn't debited... then he queried about it which nothing happened so after, speaking with 3 different consultants they said that they would sort it out... then one day he getst a debit of 3months = R2097 * 3 times (the number of consultants he spoke to) = R6291 he got the amount reversed and spoke the the consultant but the next day he got debited the same amount again.

This goes to show how incompentant the people working on our accounts at Iburst really are.

 

[mandana]

i've had accounts problems with iburst from the start

who ever captured my info into their system got my bank account number wrong... for 5 months they debited someone else account when the error was finaly picked up i got billed for 3.5k or there abouts

after a visit to the offices (dont bother with the account dept helpdesk its a dud call anyway) i sorted out my account and i'm paying iburst off on my terms.

last week i had a problem where they debit my account 3 times for the same amount.. a quick email to the woman who was handling my account and i was refunded the money with no issue.

some ppl at iburst do know what they are doing ... the rest leave much to be desired

as for the billing issue send them and email to say u dont want ur account debited on the 25th and they will make the adjustment for you... but if you dont they just going though as normal

 

[Gatecrasher]

I had the same problem, 2 months passed with no debit order coming off. They phoned me to say I had not paid my account. I said I have a debit order, so if the account is unpaid it is their problem. I told them to take 3 payments off this month. I just checked my account, been zapped R3297 on the 11th. Fortunately, I only talked to one consultant! Guess I'm up to date now.

 

[Tjorriemorrie]

Same here. Right from the start. mine went on for about 5 months. luckily i saved the money

 

[Raasen]

Some more billing sh*t

The Managing Director
iBurst
PO Box 651921
Benmore
2010

Sir

Re: Removal of money from my bank account without my prior authorisation

The attached documentation will paint the context for this email but to provide a brief overview, the following has transpired: iBurst have, through their negligence and utter stupidity, forgotten to debit my account with my monthly fee for a couple of months. After being notified of this I asked that I not be made liable for what is essentially iBurst fault. However, after a couple of discussions I agreed to pay off the outstanding amount over a couple of months.

What has since happened is that iBurst have debited my account with the full amount outstanding. This has been put down to being a system generated transaction, which I cannot understand. Your ‘system’ was so inefficient that it forgot to debit my account for a couple of months. Now it is just plain fraudulent and decides to debit my account with more than it should.

The only permission, I have given iBurst, to transact on my bank account is to remove R299 per month for my fee. You do not have permission to remove any ad-hoc amounts from my account what so ever! So the following questions arise from this:
1. How is iBurst able to raise a debit against my account with any signed consent from me allowing them to do this?
2. How is Nedbank able to process this without the required consent from me, or do they just debit anyone’s account with the instructions generated by iBurst?
3. Have I, when signing with iBurst, actually given you permission to transact against my account as you wish?

If the above is all true, then it seems that iBurst is making individuals sign away transacting rights to their bank accounts. This seems to be very fraudulent to me. And it also seems that the banking system in South Africa have no restrictions in place that will check whether a company raising a debit order against an individual’s account actually has authority to take the money from the account. The money has now been removed from my account, which now puts me into a precarious position as concerns my cash flow for this month.

An extremely irate client

 

[WebhostingTalk]

This is not the first time, it has happened to allot of subscribers.
I wish someone will just take them to court and get it over with. Please keep us updated on this.

 

[Jonny Two Shoes]

1. How is iBurst able to raise a debit against my account with any signed consent from me allowing them to do this?
2. How is Nedbank able to process this without the required consent from me, or do they just debit anyone’s account with the instructions generated by iBurst?
3. Have I, when signing with iBurst, actually given you permission to transact against my account as you wish?

that is scary.

 

[sweke]

Nedbank debit orders

Raasen

I'm also with Nedbank and had a similar experience about a year ago. In this case I was paid up in full but due to an error on iBurst's part I was debited the sum of all my previous payments (about R4000). I tried to get Nedbank to stop it going through but they said the debit order method iBurst uses does not allow this. I also expected the transaction to be reversed due to insufficient funds. This also mysteriously didn't happen. My attempts to get through to iBurst were ignored until I submitted a complaint to hellopeter.

good luck

ps. Found this thread because I'm now trying to cancel my account and am getting the silent treatment again.

 

[MrH]

Looks like iburst accounts are just as bad as they were when I managed to break free of their evil debit system.

To anyone canceling, make sure your account is up to date (never mind what iburst tells you make sure yourself by checking your bank debits), next step after canceling is to put a "load" on the debit order at your bank, just bare in mind that this "loading" covers an exact amount eg. R699, anything higher or lower will go through.
Also keep a daily check on the bank balance and if you see a debit deduction from iburst have it reversed <----(you have 30 days to do this)

And lastly GOOD LUCK as this can turn into a nasty battle!!!!!

 

[nocilah]

1. How is iBurst able to raise a debit against my account with any signed consent from me allowing them to do this?
2. How is Nedbank able to process this without the required consent from me, or do they just debit anyone’s account with the instructions generated by iBurst?
3. Have I, when signing with iBurst, actually given you permission to transact against my account as you wish?

sounds like you should raise the same questions with your bank too.

 

[milomak]

Do the relatively new T&C's (from last year and beyond) not give iBurst the right to debit any amounts from your account? I seem to remember a thread somewhere showing something like that. I could be utterly wrong.

EDIT: This is what I was reffering to

4.11 The subscriber indemnifies and holds the Service Provider harmless for any loss suffered as a result of incorrect amounts being debited in respect of applicable charges.

If you are a fairly new subscriber you are likely held by this clause.

 

[GavinMannion]

I just had R3764 taken off my account yesterday by iBurst...

They have now decided that I never paid for my modem last year February and I didn't pay the activation fees either...

I phoned the bank and told them to reverse the charge and to put a block on WBS taking money from the account. They did that quite happily. Now iBurst need to sort their accounts out before I remove the block...

Yes I have spoken to iBurst and told them this but I also would like to know how my R299 debit order signing gave them permission to take nearly R4k....

 

[lion_fish]

4.11 The subscriber indemnifies and holds the Service Provider harmless for any loss suffered as a result of incorrect amounts being debited in respect of applicable charges.

So basically, 'We can destroy your life and there is nothing you can do about it... MWAHAHAHAH"

 

[Fudzy]

I just had R3764 taken off my account yesterday by iBurst...

They have now decided that I never paid for my modem last year February and I didn't pay the activation fees either...

Eish, and I take it you had paid for your modem? What package are you on?