Sometimes Telkom gets it right...

[Compl33t]

I may just get flamed for this one, but here goes...

I've recently moved flats, and had my line transferred. Telkom showed up on a Sunday (surprise number one). The electricians in my new flat block seem to have cut some corners, as there was no dry-box in my flat (or any sign of a Telkom line).

The engineers went out of their way to make a plan for me and actually laid a new cable for me from the patch box. When it didn't work, they came back and fixed it...all within a day.

There were three engineers. Well done Dennis and Gordon! (doh, can't remember the third guy's name).

It seems the problem is with the bureaucracy. The top guys. Hopefully these engineers will be offered something better with the SNO.

 

[Decotey]

Are Telkom sending their engineers into field work?

 

[lindito]

i had telkom come out this past sunday to install my landline as well.

(my second landline, as i cannot have dsl for three more months, apparently, and given the length of time i spend everyday online, i'm looking at phone bills of about R2k a month until i do. whee.)

i was in the telkom shop today about getting a calling plan for my second line, and the woman said that (and i quote) "we usually go the extra mile for our difficult customers so they will get out of our hair". this as after i said if i didn't get any joy while i was there, they would have to phone the police, as i would go postal.

the people on adderley street are really getting sick of my face. i told them that if they had their **** together, they wouldn't be looking at my face, né?

 

[hj2k_x]

It seems the problem is with the bureaucracy. The top guys. Hopefully these engineers will be offered something better with the SNO.

Definitely. The guys that came to install my line were also real genuine guys. Couldnt really believed that they worked for the devil that is telkom. Still, cant really blame them- man's gotta work an all...

 

[dualmeister]

"we usually go the extra mile for our difficult customers so they will get out of our hair".

Damn I knew it ! My ADSL transfer has been "escalated" 3 times already. I will make try make it 10 times by Friday then

 

[pimal3]

Last time that I was told that my problem would be escalated I told the help-centre lady that I need a technician and not an escalator. I also insisted very firmly that I wish to speak someone that can actually do something about my problem instead of irritating me with excuses and that in my opinion the managers should be retrenched and not the technicians. Surprise, surprise, that same afternoon two technicians came to fix my problem.

 

[Gunny]

If i ran my business with such bad customer service I would be begging on the street.They in for a shock when the competition finaly start offering service.(I'm hoping the SNO will have a better customer relations dept after all this is South Africa and the service industry here has gone to the dogs)