Sonheuwel, Nelspruit ADSL Problems

[croc]

I have been having real difficulty with getting any decent performance for over a year, due to congestion on this exchange. I have heard that a new MSAN has already been installed (January 2013), but some internal delays within Telkom are delaying commisioning of the new MSAN. In the meanwhile, access speed is getting worse steadily. I am subscribed for a 4Mbps ADSL with Telkom Internet, but I am only syncing at 2Mbps.

Telephone Number: 013 745 XXXX

Typically, late afternoon is the worst time.

For the purposes of this test, I used my Telkom DoBroadband 1Gb capped account:

# ping telkom.co.za
PING telkom.co.za (196.43.22.222) 56(84) bytes of data.
64 bytes from nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za (196.43.22.222): icmp_seq=2 ttl=246 time=1892 ms
64 bytes from nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za (196.43.22.222): icmp_seq=4 ttl=246 time=145 ms
64 bytes from nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za (196.43.22.222): icmp_seq=5 ttl=246 time=51.3 ms
64 bytes from nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za (196.43.22.222): icmp_seq=6 ttl=246 time=38.4 ms
64 bytes from nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za (196.43.22.222): icmp_seq=7 ttl=246 time=31.8 ms
64 bytes from nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za (196.43.22.222): icmp_seq=8 ttl=246 time=1830 ms
64 bytes from nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za (196.43.22.222): icmp_seq=9 ttl=246 time=827 ms

--- telkom.co.za ping statistics ---
10 packets transmitted, 7 received, 30% packet loss, time 9379ms
rtt min/avg/max/mdev = 31.835/688.292/1892.775/786.332 ms, pipe 2

Downstream Rate: 2048 kbps
Upstream Rate: 512 kbps

Down up
DSL Noise Margin: 130 dB 143 dB
DSL Attenuation: 165 dB 316 dB
DSL Transmit Power: -901 dBm -901 dBm