Sony Z2 email isse (windat)

[Dolby]

So my stepfather phones me to say he's downloaded Adobe Reader for his Sony Z2, but he can't read an attachment he sends from his computer. I tried explaining to him but we were battling telephonically, so I popped over and thought I'd solve the issue in 3 minutes - but really could not understand why things weren't working myself!

He uses a telkomnet email address and he's setup on his Windows PC using Outlook and his Sony Z2. He won't be sending from the phone though, he just wants to keep an eye on that inbox if needed. Now when he sends an attachment from Outlook to his Z2, it comes through as something like winmail.dat with no attachment. His sent item shows it was sent, but it is stripped from the phone.

However - if he sends from Outlook to my Sony table (same Android version) on my own email, I get the attachment fine! What's more is that if I then forward to his phone, he THEN get's the attachment. If I send from my phone/tablet to his Z2, he get's it as well. The issue seems to because his Outlook/PC and phone share the same mail address -but I have no idea why

I hope this all makes sense :/

 

[i.got~issues]

Here... maybe this might help;

http://email.about.com/od/outlookti...at_Attachments_from_Being_Sent_in_Outlook.htm

Prevent Winmail.dat Attachments from Being Sent in Outlook

To prevent Outlook from attaching winmail.dat when you send an email:

Click File in Outlook.
Select Options.
Go to the Mail category.
Make sure HTML or Plain Text is selected for Compose messages in this format: under Compose messages.
Now make sure Convert to HTML format or Convert to Plain Text format is selected for When sending messages in Rich Text format to Internet recipients: under Message format.
Click OK.

Perhaps this is what is happening in your case?

 

[Sysem]

Here... maybe this might help;

http://email.about.com/od/outlookti...at_Attachments_from_Being_Sent_in_Outlook.htm

Perhaps this is what is happening in your case?

No offense, but I've hated people that give this advice.
Yes, its fine if he's the one sending the emails, but what about all the other people that send emails with winmail.dat attachments? I can't believe there isn't a client side solution yet.

 

[Maverick Jester]

No offense, but I've hated people that give this advice.
Yes, its fine if he's the one sending the emails, but what about all the other people that send emails with winmail.dat attachments? I can't believe there isn't a client side solution yet.

Outlook uses a proprietary email attachment format. But from the OP, while it does appear to be a client side issue, it depends on the setup.

Dolby- which mail app does your stepfather use for his mails, compared to yours? Your email would be a Gmail account, correct?