Sorry, no mailbox here by that name.

A

Ankura

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We've bought a previously owned domain that has expired. It is a .co.za domain.
The problem is all email that is send to this domain via a telkom dialup connection gets the following error:

<[email protected]>:
Sorry, no mailbox here by that name.

What could the problem be? All email that is send from a Telkom ADSL connection is delivered. If I try to send an email from Telkoms webmail it just disappear.
Please Help.
 
We've bought it in January 2007.
Since i've posted here i have found out that some of Telkoms DNS server dosn't query the mail server correct. It still have the old DNS records.

How can i correct that problem?
 
since xrapudx didn't say it, Welcome to MyADSL.

i've experienced a similar problem with telkom not obeying the TTL (time to live) on DNS records.

i phoned their support and told them about the problem, but they did not know what I was talking about and insisted that the problem is not on their side.

eventually i was able to make the 1st level support agent feel stupid and she put me through to a 2nd level support guy, who fixed the problem within a few hours.
 
Ankura said:
We've bought it in January 2007.
Since i've posted here i have found out that some of Telkoms DNS server dosn't query the mail server correct. It still have the old DNS records.

How can i correct that problem?
Click to expand...

You'll need to contact Telkom... good luck with that...
 
Thanks for the welcome!

I've talked to Telkom (Took me hour and half) and it seem to work for now.

I insist on a ref number, and someone on the tech side to call me. It took them 2 hours to fix it. I must say 1st level don't now anything, but as soon as you talk to someone that actually knows what a DNS server is and that your domain name has to have the correct DNS records on Telkom side, it was a matter of minutes and the problem was fixed.

Thanks for your support!
 
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