Hey there,
Admittedly I am very clueless regarding hosting, DNS and the like. Unfortunately I have run into a problem and I am unable to resolve this.
A few months ago I had registered a personal domain and had it hosted. Unfortunately I didnt look properly so I didnt notice that you cant have a recurring payment with them. I have to pay it each and every single month manually (which is too much hassle). I decided to transfer my hosting to a different company that does recurring payments (Cybersmart). I did the transfer yesterday and and not too long after that I got confirmation from the domain registrar that it has been done. When I do a whois Cybersmart now hosts the domain and everything seemed to be fine.
Unfortunately it has now come to light that the name server still points to the old company. I have spent hours today trying to fix it, but I have been not been able to. The old company cant change the name server because "the requester is not the domain owner". Cybersmart has that honor.
Cybersmart then told me that I must sort it out with the registrar. Cybersmart also told me that they have a problem with the server I am hosted on. The last contact I had with them was when they gave me the contact details of the old hosting company but they didnt quite explain to me what I should do.
Clearly somewhere someone can do something to fix this. The old host tells me one thing, and the new one tells me something different. Can someone please tell me who is the people that can fix this for me (old host or new host) so I can get it sorted. I am close to just giving up and cancelling the payment and forgetting the idea behind having my name as my personal domain. I can always just register it again when the domain expires.
Admittedly I am very clueless regarding hosting, DNS and the like. Unfortunately I have run into a problem and I am unable to resolve this.
A few months ago I had registered a personal domain and had it hosted. Unfortunately I didnt look properly so I didnt notice that you cant have a recurring payment with them. I have to pay it each and every single month manually (which is too much hassle). I decided to transfer my hosting to a different company that does recurring payments (Cybersmart). I did the transfer yesterday and and not too long after that I got confirmation from the domain registrar that it has been done. When I do a whois Cybersmart now hosts the domain and everything seemed to be fine.
Unfortunately it has now come to light that the name server still points to the old company. I have spent hours today trying to fix it, but I have been not been able to. The old company cant change the name server because "the requester is not the domain owner". Cybersmart has that honor.
Cybersmart then told me that I must sort it out with the registrar. Cybersmart also told me that they have a problem with the server I am hosted on. The last contact I had with them was when they gave me the contact details of the old hosting company but they didnt quite explain to me what I should do.
Clearly somewhere someone can do something to fix this. The old host tells me one thing, and the new one tells me something different. Can someone please tell me who is the people that can fix this for me (old host or new host) so I can get it sorted. I am close to just giving up and cancelling the payment and forgetting the idea behind having my name as my personal domain. I can always just register it again when the domain expires.
