South Africans dissatisfied with Uber

Daniel Puchert

Daniel Puchert

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Uber collapse in South Africa

After operating in South Africa for over eleven years, Uber is collapsing, with customers reporting problems with driver behaviour, poorly maintained cars, and torpid customer support.

When Uber entered the country in 2013, cars were top-notch, its drivers were professional and well-trained, and Uber offered extraordinary service levels.
 
Only use(d) Uber in Cape Town, Johannesburg and rarely in Pretoria. In Cape Town I recently had drivers taking exceptionally long routes. Drivers are shocked when I confront them - I lived there for many years so I know my way around! In Johannesburg using Uber is no longer an option, but in Pretoria drivers seem to be friendlier and cars newer and cleaner.
 
FiestaST said:
KFC (Add Hope)?
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Apparently if your account gets too many "adjustments" their crappy AI bot support refuses to help you.

Thing is, many adjustments are not fraud. They don't seem to recognize it's from drivers forgetting half your order, restaurants sending you the wrong thing etc
 
Never had any issue with Uber Black.. And whats the alternative, mini bus taxi?
 
It was always inevitable that Uber would just turn back into the meter taxis that they originally sought to replace.

In the beginning when Uber launched, they heavily subsidized the business by offering massive incentives for both drivers and customers. These subsidies allowed drivers to maintain their cars and earn a decent income.

Over the years however, Uber has been reducing incentives and increasing their "take" rate. The cost of things like petrol, parts, cars and etc has also dramatically increased in the past 5 years. Most honest and decent drivers have simply moved on to other hustles and forms of employment.

What is left on Uber is pretty much people that just simply have absolutely no other options for employment. Cars that aren't roadworthy get loaded due to corruption at Dekra. People with criminal records are driving because they either rent accounts or use stolen identities to create profiles. Some drivers supplement their income by stealing items forgotten by passengers. The list goes on and on
 
pstation said:
It was always inevitable that Uber would just turn back into the meter taxis that they originally sought to replace.

In the beginning when Uber launched, they heavily subsidized the business by offering massive incentives for both drivers and customers. These subsidies allowed drivers to maintain their cars and earn a decent income.

Over the years however, Uber has been reducing incentives and increasing their "take" rate. The cost of things like petrol, parts, cars and etc has also dramatically increased in the past 5 years. Most honest and decent drivers have simply moved on to other hustles and forms of employment.

What is left on Uber is pretty much people that just simply have absolutely no other options for employment. Cars that aren't roadworthy get loaded due to corruption at Dekra. People with criminal records are driving because they either rent accounts or use stolen identities to create profiles. Some drivers supplement their income by stealing items forgotten by passengers. The list goes on and on
Click to expand...
:thumbsup:
 
Tried Uber and Bolt in CPT a few weeks ago and was thoroughly unimpressed, especially when I thought back to Uber, and Lyft, in the US last year. There the cars were all relatively new and driven by people who seemed to care about what they were doing.
 
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