lived666
Executive Member
Received invoice from a usa merchant to pay via paypal. No problem so far. The amount is in USD and my paypal is setup that the conversion is done by my banks and not paypal. Contact Standard, with the consultant on the line, verify the exchange rate and the amount in Rands that I will be charged, also arrange with consultant that if that is not the amount then she will cancel the transaction. There is quite a big discrepancy of an overcharge of almost R1800, works out that they used an exchange rate of R13.96 and not R13.44 as quoted, and I cancel the exchange. No problem, she cancelled, funds back in my account and I transfer them to Virgin as they usually give a good exchange rate.
This morning get a message card is cancelled, check with Standard and they put through the full charge again. So luckily I haven't double paid my supplier yet as it takes a day for the funds to transfer, but now I have to fight with Standard. They can't tell me why the charge is different, mumbled something that I need to check with paypal, but paypal charged in USD so they busy "investigating" and will send me a mail.
Really not sure how to progress here. I could double pay my supplier, but I dont have the goods yet. I could ask paypal to cancel the payment and resend the invoice and repay but again I dont have the goods and the usa vendor might go wtf is going on and not ship. Or I could just fight with Standard. I have the reference from the initial call with the consultant that gave me the original exchange rate.
Any suggestions?
This morning get a message card is cancelled, check with Standard and they put through the full charge again. So luckily I haven't double paid my supplier yet as it takes a day for the funds to transfer, but now I have to fight with Standard. They can't tell me why the charge is different, mumbled something that I need to check with paypal, but paypal charged in USD so they busy "investigating" and will send me a mail.
Really not sure how to progress here. I could double pay my supplier, but I dont have the goods yet. I could ask paypal to cancel the payment and resend the invoice and repay but again I dont have the goods and the usa vendor might go wtf is going on and not ship. Or I could just fight with Standard. I have the reference from the initial call with the consultant that gave me the original exchange rate.
Any suggestions?