So I started phoning around to see which VC stores in my neck of the woods would have the desire, called up a small local dealer who was really helpful, said he'd order one for me, and that the pay in was about 2200 on a Talk120 contract.
I was almost ready to signup when he asks me who I originally signed the contract with, so I can't remember, he checks on his system and tells me Metro. Then he says I since I'm a longstanding customer of their's (7years) I should call them and see if they give me a decreased pay-in because of my history with them. (unbelievable right, he didnt just want my money!!)
Anyway, I thank him and call Metro. I explain to the salesman that I'm a long time customer, could he do something for me re my upgrade pay-in fee.
He says no, vodacom sets the pay-in, I then explain what the other guy said about customer loyalty. So he tells me that thats not loyalty and that there is no such thing. So I tell him ok fine i'll just take my business elsewhere thank you.
He goes "Fine, we don't need you or your business"
Can you believe that?
I know of at least 3 of my friends who've managed to get a coupla hundred bucks off an upgrade fee or at least a waiver of the R150 service fee. At the very least the sales staff were not rude! Hey, maybe I sounded a bit upset, still, i'd fire someone if I caught them talking to a customer that way!
I was almost ready to signup when he asks me who I originally signed the contract with, so I can't remember, he checks on his system and tells me Metro. Then he says I since I'm a longstanding customer of their's (7years) I should call them and see if they give me a decreased pay-in because of my history with them. (unbelievable right, he didnt just want my money!!)
Anyway, I thank him and call Metro. I explain to the salesman that I'm a long time customer, could he do something for me re my upgrade pay-in fee.
He says no, vodacom sets the pay-in, I then explain what the other guy said about customer loyalty. So he tells me that thats not loyalty and that there is no such thing. So I tell him ok fine i'll just take my business elsewhere thank you.
He goes "Fine, we don't need you or your business"
Can you believe that?
I know of at least 3 of my friends who've managed to get a coupla hundred bucks off an upgrade fee or at least a waiver of the R150 service fee. At the very least the sales staff were not rude! Hey, maybe I sounded a bit upset, still, i'd fire someone if I caught them talking to a customer that way!