Sign up with GoogleLets get the message right: the iPhone is easily the easiest and most intuitive phone on the market with all the necessary features (unless 10 x optical zoom and video calling is top of your wants). I have enjoyed every minute of using it. Until it went into a coma that is!!
I was using it, put it into standby, and there it stayed!!!! no response to anything. So, under extreme duress and trepidation I went into the nearest Vodadontcare Centre and got the expected treatment. Sour faced personnel with no idea what they are doing. "At the minimum two weeks to repair sir" and "you will PAY if it is water damaged". On querying about the exchange within 48 hours policy I received a blank stare that a zombie would have been proud of!!!!
The best was when they handed me a blank form to sign with pictures on meant to detail any damage on the phone. I filled it in meticulously including indicating that there were no scratches on the face (it would take a diamond to scratch that glass) and signed it. She took it from me, wiped the face with her hand and then scratched out the "none" i had written and filled in "scratched" (amazing how the oils on your palm smears a screen). I am waiting for a problem there and my lawyer will have a field day!!!!
Anyway, the 48 hours turned into 96, and then some. I eventually had the "product specialist" say (via call-centre personnel) that he would exchange the unit within 48 hours, even though this was already 48 hours in on the story.
Apparently I will receive my phone tomorrow (it was dispatched from Jhb to CT on friday). So it takes a phone 96 hours to travel the same distance I do in 2 hours at least once a week!!!
My brother has an iPhone, his did the same, he took it to the nearest Apple retailer and it was replaced there and then!!!!! then again he does live in the US, and they do believe in customer service!!!
So, my advice is: Use and iPhone if you want the best on the market, but hope that it will never break!!!!!
I was using it, put it into standby, and there it stayed!!!! no response to anything. So, under extreme duress and trepidation I went into the nearest Vodadontcare Centre and got the expected treatment. Sour faced personnel with no idea what they are doing. "At the minimum two weeks to repair sir" and "you will PAY if it is water damaged". On querying about the exchange within 48 hours policy I received a blank stare that a zombie would have been proud of!!!!
The best was when they handed me a blank form to sign with pictures on meant to detail any damage on the phone. I filled it in meticulously including indicating that there were no scratches on the face (it would take a diamond to scratch that glass) and signed it. She took it from me, wiped the face with her hand and then scratched out the "none" i had written and filled in "scratched" (amazing how the oils on your palm smears a screen). I am waiting for a problem there and my lawyer will have a field day!!!!
Anyway, the 48 hours turned into 96, and then some. I eventually had the "product specialist" say (via call-centre personnel) that he would exchange the unit within 48 hours, even though this was already 48 hours in on the story.
Apparently I will receive my phone tomorrow (it was dispatched from Jhb to CT on friday). So it takes a phone 96 hours to travel the same distance I do in 2 hours at least once a week!!!
My brother has an iPhone, his did the same, he took it to the nearest Apple retailer and it was replaced there and then!!!!! then again he does live in the US, and they do believe in customer service!!!
So, my advice is: Use and iPhone if you want the best on the market, but hope that it will never break!!!!!
