STD bank home owners??

I just had a claim rejected because the Insurer said that the hole in the pipe and the resultant damage was as a result of "normal wear and tear"
A pipe in my roof rubbed against the roof brandering, and a hole was made. The resultant damage was over the period of about 24 to 48 hours, but they said it was long term damage.
Anyway, I'm still fighting it.
 
why do we have insurance if not for these eventualities? then we might as well put the damn money in an account and use it as and when required. so does something have to explode to be covered? fsuckn crooks.
 
Also check for any cracks in the floor tiles which could indicate erosion and subsidence. If there is, check your documentation from STD bank as my homeowners insurance stated 'limited subsidence cover' which did not cover the sinking lounge floor.

From their website:
Settlement, shrinking or expansion of the dwelling.
The following are also specifically excluded:
Foundations and solid floor slabs up to ground level.
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Hi All - I'm new to this forum and not sure where I should post, but my query is related to Standard Bank building insurance - should I post here?
 
kimnicben said:
Hi All - I'm new to this forum and not sure where I should post, but my query is related to Standard Bank building insurance - should I post here?
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Whatever the question - the answer is they are useless; rather get building insurance through a broker with an actual insurance company.
 
OCP said:
Whatever the question - the answer is they are useless; rather get building insurance through a broker with an actual insurance company.
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Agree totally
Their:
Policy wording is k@k
Their premiums are usually too high
Their excesses are also usually too high

They cannot force you to insure through them but they can insist on insurance.
 
As far as I have it ... no insurance firm would cover DAMP. Most policies says "a once off event".

I can write an essay about bad building standards (from digging up bathroom floors (as outlet piping leaked) ... to replace showers basis that leaked and over time the walls showed damp pushing out
 
Hi, I would like some advice please on the following incident.

Our front vibracrete boundary wall has collapsed onto the public park area in front of our property. Our bond is through Standard Bank, and our homeowner's insurance is also with Standard Bank. We have dogs, and had to get a builder to immediately put up a temporary structure to keep us safe and keep the dogs in. The Standard bank assessor came to view the wall, and submitted a report, saying that the claim was rejected due to a 'defect', but they gave us no further information.

We requested a copy of the report, and this is what the assessor reported:

"Collapsed vibracrete present on site. This 21m long and average of 2,3m high that forms the boundary wall at the back of the backyard collapsed during heavy rain on Thursday night 25 June 2020.

Roughly 3 sections still grounded but hanging over and need to be removed. The wall is constructed with standard vibracrete columns and average slab sections with a special moulded bottle finish slab on top 500mm high.

This wall itself could have been damaged by a storm but in this case there is a contributing factor of an uneven ground level which contributed to the collapse. The ground level on the inside is much higher than on the outside, where the the collapse occurred. The difference in the ground levels is 0,5 m and this caused the wall to act as a retaining wall and not a boundary wall. Standard vibracrete sections are not designed to serve as a retaining wall. In my opinion the damages could have been caused by strong winds, heavy rains as well as subsidence. Reason for repudiation is that a vibracrete wall cannot serve as a retaining wall unless there is a better support structure present. Thus this is not a valid storm claim."

We've been here for 4.5 years, and the previous owner was here for 14 years. She bought the property with the vibracrete wall already installed. so, it's been standing for over 19 years...

Surely if they decided to insure us, we can claim against this?

Does anyone have any idea how we can get them to pay something towards a new wall? I am willing and happy to fight them all the way - go to the ombudsman, move our bond and insurance to someone else etc.

Please help!

Many thanks :D
 
They can either reject your claim because (a) the damage suffered was not caused by 1 of the covers that the policy provides, or (b) an exclusion applies. Here you are claiming the wall collapsed due to a storm. If storm is a cover that your policy provides (which any decent HO policy should), the onus is on them to prove an exclusion applies. If their policy excludes storm damage to retaining walls, you have a problem. (No vibacrete wall should anyway ever retain ground but that's neither here nor there). If no such exclusion appears in your policy contract/wording (not your policy schedule), take them on.
 
Hi. Not sure if I can post here. Would like to know if Standard Bank will pay for faulty pipe installation under sink that has caused severe damage inside cabinet and me having to refrain from using oth sides of sink
 
michdick84 said:
Hi. Not sure if I can post here. Would like to know if Standard Bank will pay for faulty pipe installation under sink that has caused severe damage inside cabinet and me having to refrain from using oth sides of sink
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michdick84 said:
Hi. Not sure if I can post here. Would like to know if Standard Bank will pay for faulty pipe installation under sink that has caused severe damage inside cabinet and me having to refrain from using oth sides of sink
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if you have a pipe burst. Std bank will replace the pipe and repair any damage. You will be out of pocket:

R1350 for the plumber excess
R650 for the builder/painter/carpenter excess. I.e. pipe burst in roof. Damaged my roof, my kitchen cabinets etc.

I had to pay the plumber R1350, the carpenter R650, but the builder/painter who replaced the ceiling/painted the ceiling/walls, I paid nothing.
 
rh1 said:
if you have a pipe burst. Std bank will replace the pipe and repair any damage. You will be out of pocket:

R1350 for the plumber excess
R650 for the builder/painter/carpenter excess. I.e. pipe burst in roof. Damaged my roof, my kitchen cabinets etc.

I had to pay the plumber R1350, the carpenter R650, but the builder/painter who replaced the ceiling/painted the ceiling/walls, I paid nothing.
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Decent insurance companies will charge one excess for a single event or loss.
Never insure through a banks insurance.
They are k@k, their wording is k@k their premiums are high and they look to not pay claims.
 
Hemi300c said:
Decent insurance companies will charge one excess for a single event or loss.
Never insure through a banks insurance.
They are k@k, their wording is k@k their premiums are high and they look to not pay claims.
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And the run around trying to cancel bank insurance is mental.
 
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