Std help desk reply ?

[Luke7777]

Having received the following response after a query regarding the "planned" status of the Menlo/CSIR tower, I was wondering whether this is standard for all "When do you take tower XXXX from planned to in progress ?" queries

Dear Sir

Unfortunately we dont have the exact time frame as to when will your
area be covered, we are hoping by end of this month we should be up
and running on your side, for more information please contact us on
0861 927 4357

Kind Regards

I do think it's time they abandon their gmail addy though.