Ster Kinekor : why do you not reply your emails ?

[skyhawk]

How long does Ster Kinekor take to reply an email ?

On 25 Feb i sent them an email titled

No Oscar nominated movie at Carlton Centre

The 85th Academy Awards came and went and NO nominated movie was screened at Carlton Centre Ster Kinekor except FLIGHT which opened on Friday 22 February 2013. I know Carlton Center is a different market but the much hyped ARGO would have been welcomed and also LIFE OF PI , SILVER LININGS PLAYBOOK , the action packed ZERO DARK THIRTY & the black led DJANGO UNCHAINED.

Very disappointed !

and a certain Lynette replied the followind day

Thank you for your email. Your complaint has been forwarded to the relevant department, and you should be contacted within 48 hours.

Kind Regards


Lynette

its now nearly a week no proper reply.

 

[Hectic]

I had some issues with a game code. Mailed them and a week later still nothing.

I went the www.hellopeter.com route and got immediate results.

 

[rodga]

I had some issues with a game code. Mailed them and a week later still nothing.

I went the www.hellopeter.com route and got immediate results.

+1 for hello peter
also complained there about one of their cinemas and they got back to me and sorted it out

 

[FreddieP786]

I just wish they would upgrade their cinemas. I usually go to Cresta and the state of the screens and the sound is pathetic.

3D cinema's are even worse. Our cinema's and projectors are not calibrated properly. The hardware used is really old.

I guess this is why I don't go to the cinema anymore. I prefer to watch Blu-Rays at home.

 

[rodga]

I just wish they would upgrade their cinemas. I usually go to Cresta and the state of the screens and the sound is pathetic.

3D cinema's are even worse. Our cinema's and projectors are not calibrated properly. The hardware used is really old.

I guess this is why I don't go to the cinema anymore. I prefer to watch Blu-Rays at home.

I have the exact same experience as you
out of focus or misaligned projectors, crackling speakers and then you still have to put up with people that keep on talking while the movie is playing
Soon my home theater setup will be ready

 

[MisterFiftySomething]

I have the exact same experience as you
out of focus or misaligned projectors, crackling speakers and then you still have to put up with people that keep on talking while the movie is playing
Soon my home theater setup will be ready

And the Blu-ray costs less than taking the whole family.
If you pay those prices, you expect decent visuals and sound. Especially if, like me, you live 160km from the nearest kine.

 

[rodga]

And the Blu-ray costs less than taking the whole family.
If you pay those prices, you expect decent visuals and sound. Especially if, like me, you live 160km from the nearest kine.

dont forget to add the cost of the overpriced popcorn and coke!!

 

[JIMMYtheSKULL]

Have not been to the cinema since my 51" Plasma birthday gift. Not looking back either the prices are insane. Save you pennies and buy a big screen!

 

[MisterFiftySomething]

dont forget to add the cost of the overpriced popcorn and coke!!

Sometimes I pour myself flat, watered down coke at home just to complete the experience.

Have not been to the cinema since my 51" Plasma birthday gift. Not looking back either the prices are insane. Save you pennies and buy a big screen!

Agreed. I got a 51", 3D plasma from sammy and it's a beauty

 

[skyhawk]

i tried hellopeter and ster kinekor replied within the hour

Thank you for bringing this matter to our attention. The issue has been escalated to the relevant Management Team who will contact you shortly. Apologies for your frustration at not being able to watch your preferred movies.


Warm Regards
Sterkinekor
082 16789
[email protected]

 

[qinglung]

i tried hellopeter and ster kinekor replied within the hour

Did you also complain on Hellopeter about Ster Kinekor not answering their emails?

 

[skyhawk]

yes i did

 

[skyhawk]

On March 12 i got an email from Vinus Archery of Ster Kinekor

The Scheduling Department decides on where the movies are played based on survey feedback and campaigns prior to the releases
Three of the Oscar nominated movies were moved to Carlton as highlighted below

Enjoy watching the movies at Carlton!

Warm Regards

Sterkinekor

082 16789

[email protected]

Then yesterday 14 March i received a call while watching Django at Carlton center. (the phone was on silent and i didnt answer it so no one was disturbed . i called after the movie). They got my number on hellopeter. The SK employee said carlton is a different market were movies like Lincoln are not popular.

If you have complaints regarding SK i suggest you don email them or hellopeter them because they take long to reply. best way is to phone them on 071 847 3964